Do you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you!
Our client is a SaaS company that has been developing internal search engines for e-commerce since 2011. Providing easily applicable software, our client’s mission has been to help businesses grow by selling their products online more efficiently. To ensure the success and growth** **in the Italian market, the company is looking for a Growth Customer Success Manager.
They are looking for a dynamic individual with outstanding abilities in customer relations, negotiation, and business skills. If you’re fueled by a passion for customer growth and advocacy, with a proven history of exceeding expectations, we want to hear from you!
**Languages**:
- Native level or full professional level of Italian
- Full professional level of English or Spanish
Madrid
- Competitive Salary + Bonus
- SaaS
- Permanent
**Main Responsibilities**:
- Develop customized delivery strategies aimed at optimizing the customer journey, leading to increased product adoption, higher satisfaction levels, and overall customer health scores
- Proactively identify and pursue new opportunities for upselling, maximizing the value and longevity of customer relationships
- Serve as a dedicated advocate for customers, actively shaping the evolution of our products and platform functionalities to align with their success and satisfaction goals
- Facilitate communication for capturing and conveying customer feedback internally, driving continuous improvement across our products and services
- Foster authentic, long-lasting relationships with customers, acting as a trusted partner in their growth and ensuring high customer satisfaction
- Meet and exceed company upsell targets, help to develop and implement standard methodologies, processes and tools to constantly improve the Customer Success Program
**Core Skills/experience**:
- 5+ years experience working in pre-sales, account management, customer success, consulting or similar roles related to driving account growth and adoption
- Excellent communication and presentation skills with demonstrated success at skillful negotiation and strategy implementation
- Proficient in managing influence through persuasive communication, negotiation skills, and consensus building.
- Possesses extensive expertise in business operations, including a strong background in utilizing HubSpot, generating reports, and constructing dashboards.
- Genuine understanding of customer needs coupled with a fervent drive for revenue growth, alongside a deep comprehension of value drivers in recurring revenue business model
- Minimum 1 year Experience in SaaS environments or E-commerce
**What’s on offer**:
- Real stability with a permanent contract in an innovative and rapid growth company with a future project on e-commerce industry.
- Competitive salary.
- Career plans and professional development.
- The most innovative and unique technology & tools.
- International environment with over 33 different nationalities.
- 22 days of Annual Leave (plus 24-31 December as discretionary days).
- Health Care Plan after Probationary period completed.
- Real Work Life Balance (flexibility & WFH policy) with Friday's afternoon off.
- Fruit, snacks & monthly Pizza at office.
- Communities & activities Outdoors: ping-pong, footbol, golf, chess, etc.
- Green environment and open spaces in a very cool and modern office.
- Afterhours chats, role plays
- interactions and much more!
**Our recruitment process**:
- Step 1: Interview with one of our Recruiters to get to know you better
- Step 2: Interview with HR (language test)
- Step 3: Interview with Hiring manager
- Step 4: Interview with the department's Director