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Job Reference:
561043494318532198432460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
MTS Globe Spain
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, North Africa, the Black Sea, the Arabian Gulf, and Mexico’s Caribbean Coast. Since its foundation in 1967, MTS Globe has built a strong market presence in 27 source markets in Europe and North America. It serves over 5.3 million customers with 27 million overnights per year in over 12,000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a high level of satisfaction due to reliable and high-quality services, customized solutions, advanced technological integrations, individual attention to each customer, and the best quality-price ratios thanks to large purchasing volumes and synergies from a strong international network. The team comprises 900 employees from 25 nationalities, supported by local shareholder partners and central experts in operations, sales, and technology to ensure superior value for clients. The vision is to expand the network further and innovate in a changing distribution environment through satisfied clients, true partnerships, and visionary IT solutions.
Key Responsibilities:
* Quoting, designing, and operating group travel programs and package holidays.
* Booking travel services such as hotels, transportation, activities, and guides.
* Coordinating with local suppliers and ensuring service quality.
* Communicating directly with international agencies, especially in German-, French-, and English-speaking markets.
* Preparing itineraries, rooming lists, briefings, and operational documentation.
* Supervising on-site VIP or key group activities (optional).
* Managing flash sale operations with quick response times and accuracy.
* Handling incidents and providing 24/7 support during group operations (rotating shifts if applicable).
* Collaborating with sales and product teams for feedback and continuous improvement.
Requirements:
* Strong organizational and multitasking skills under pressure.
* Excellent communication, negotiation, and customer service skills.
* Degree in Tourism, Business Administration, Public Relations, Events, or related field.
* Minimum 5 years of experience in a DMC, inbound tour operator, or wholesaler, focusing on group tourism, logistics, or event coordination.
* Fluency in German and English; French is a plus.
* Proficiency in booking systems, management software, PowerPoint, Excel, Outlook, Microsoft 365, etc.
* Exceptional attention to detail, problem-solving skills, and organizational abilities.
* Customer-oriented, proactive, and able to work under pressure.
* Willingness to travel and adapt to department needs during events or peak periods (occasionally).
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