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As our Private Development & Database Coordinator, you will ensure the Village maximizes its Private Client Database. You'll plan clienteling engagement campaigns, monitor results, and focus on the retention, engagement, and development of each individual client.
About the role
* Develop and implement the Client Development Strategy and Clienteling Engagement Campaigns.
* Maintain balanced audience contacts for each segment, ensuring targeted and relevant client communication.
* Create and manage a Clienteling toolkit for all Village teams, including Personal Shopping, Apartment, and Concierge, with gifting, rewards, and benefits programs.
* Design dedicated engagement paths for different client segments, such as New High Potential Clients and TOP 100 clients.
* Establish and execute regular data cleaning and upgrade processes to enhance client profiles with qualitative insights.
* Analyze and report on the performance and impact of clienteling actions and experiences.
Role requirements
* Bachelor's degree in Marketing, Business, Data Analytics, or related field.
* Minimum 3 years' experience in CRM, client development, or clienteling roles, ideally in luxury retail or high-end hospitality.
* Proven track record in managing client databases, executing personalized campaigns, and measuring ROI.
* Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot).
* Proficiency in data analysis tools (Excel, Power BI, Tableau).
* Experience in segmentation, targeting, and campaign automation.
* Detail-oriented with strong discretion and customer understanding.
* Fluent in English; additional languages are a plus.
* Passion for delivering high-end client experiences.
* Strong understanding of luxury standards and high-net-worth client expectations.
The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
What we do for you
The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you'll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits
Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun
Seniority level
* Seniority level Not Applicable
Employment type
* Employment type Full-time
Job function
* Job function Administrative, Analyst, and Marketing
* Industries Retail Luxury Goods and Jewelry, Retail, and Wholesale Luxury Goods and Jewelry
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