Overview
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F&O; - Cloud Solution Architecture - D365
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Microsoft. Role is customer-facing, focusing on Dynamics 365 F&O; and the Microsoft Business Applications platform. This role is adaptable in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Responsibilities Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
Identify opportunities to improve customer solutions and position services to help customers achieve their objectives.
Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.
Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
Contribute to customer satisfaction by providing a positive customer experience.
Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft’s Business Applications value proposition and are enabled to generate value from their investment in Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
Resolution Of Customer Blockers Anticipate and identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable IP.
Identify Growth Opportunities Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership Drive continuous alignment and improvement of individual skills to better support and enable customer’s and Microsoft’s business goals.
Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
Obtain relevant accreditations and certifications.
Role model effective technical readiness and act as a mentor and role model to junior colleagues to educate them on technical and non-technical concepts.
Practice Development Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drive opportunities for IP re-use, best practice sharing, and consumption.
Trusted Advisor (Relationship Building) Develop and expand existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers and business stakeholders.
Qualifications
Required / Minimum Qualifications Fluency in English and Spanish required; any third language is a plus.
Proven experience in finance and operations (F&O;).
Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive years of IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies.
Considerable experience in a customer-facing role.
Considerable experience as a lead technical solution architect.
Additional or Preferred Qualifications Functional or technical certification in one or more Microsoft Dynamics 365 apps OR relevant experience as a lead functional consultant.
Knowledge of Success by Design methodology OR relevant experience on business value projects as a business value consultant.
No relocation is possible.
Technical Qualifications / Experience Dynamics 365 Finance and Operations – deep technical expertise in F&O.;
Architecture: understanding of cloud concepts with Microsoft Azure; knowledge of relationships between Dynamics 365 F&O; and Azure components.
Integrations patterns and anti-patterns with Dynamics 365.
Application Lifecycle Management; be familiar with Azure DevOps features (Azure Boards / Repository / Build and Release Pipelines).
Microsoft Lifecycle Services: Environment Management / Environment Troubleshooting.
Regression Suite Automation Tool: setup and execution.
Experience with debugging and performance troubleshooting.
Knowledge about integration between Dynamics 365 Customer Engagement Platform and Finance and Supply Chain Platform is a plus.
Experience in performance and code reviews for Dynamics 365 for Finance and Operations; hands-on experience in performance assessments.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level
Not Applicable Employment type
Full-time Job function
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