Join to apply for the Scheduling Success Coordinator - Spain role at Agilent Technologies .
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Objectives Lead and coordinate the scheduling team to strategically plan all onsite service events and act as the main contact for escalations.
Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.
Your responsibilities Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.
Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.
Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent's standards.
Qualifications Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
Strong planning, organizational, and problem-solving skills, with ability to work independently in a fast-paced environment.
Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
Fluent in Spanish and English is a must.
Benefits Agilent offers core global benefits to all staff - but in addition to these, the business offers Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
An opportunity for you to grow within a world-class company to develop your skills.
An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
A dedication to work/life balance.
Additional Details Job Function: Customer Service
Shift: Day
Duration: Over 12 Months
Travel Required: No
Seniority level Associate
Employment type Full-time
Job function Customer Service
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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