We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be joining a strong and mission driven team, working to build a customer facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows. Cytora’s Risk Stream is a serverless and cloud native SaaS platform that automates the digitisation, evaluation and decisioning of risks for commercial insurers. Our product drastically improves the working lives of our users, enables our customers to cover more risks, more competitively.
The Role
You're part of the Customer Success Team, reporting to the Head of Delivery. Managing two projects at once, your role is essential for coordinating work efficiently across the organization. If you're passionate about Agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.
Responsibilities :
* Agile and Lean Practices : Champions best practices, coaches teams, and visualizes organizational work.
* Communication : Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
* Delivery Momentum : Optimizes team flow, addresses issues, and builds agile capabilities within the team.
* Planning : Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
* Team Dynamics and Collaboration : Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
* Lifecycle Perspective : Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
* Team Management : Effectively manages a business analyst and a Customer Engineer.
Key Requirements :
* Proven experience in Agile project management, demonstrating successful implementation of methodologies.
* Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
* Track record of managing multiple projects simultaneously, ensuring timely delivery.
* Effective collaboration with stakeholders at all levels.
* Strong understanding of technology and its applications, especially in AI / Data Science products.
* Continuous learning mindset, staying abreast of industry trends in Agile practices.
* Adaptability to a fast-paced and evolving work environment.
Bonus Points :
* Agile Certification : CSM, TKP, KMP, or KCP.
* Industry experience : Distributed teams, AI / Data Science products.
* Insurance Industry Knowledge : Familiarity with the insurance industry.
Location
Cytora are a remote-first company. For this role you can be based anywhere in Spain provided you 1. have fluent spoken and written English & Spanish, and 2. have the permanent right to work without requiring visa sponsorship.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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