**Job Description**:
**JOIN AXA PARTNERS AS MEDICAL TEAM MANAGER (INTERNATIONAL MEDICAL ASSISTANCE)**
Are you an experienced clinician ready to lead a dynamic, multidisciplinary team in a general organization? Do you thrive in fast-paced environments and have a passion for patient care on an international scale? If so, **AXA Partners** is looking for you!
We are currently seeking a **Medical Team Manager** to oversee and support our international medical assistance operations — ensuring the highest standards of care for patients worldwide, while contributing to the strategic growth of our services.
**YOUR MISSION**
**Medical Team Management**
- Lead and inspire the medical team, promoting collaboration and monitoring performance.
- Ensure 24/7 medical coverage, including a functional on-call rotation.
- Oversee internal medical escorts (nurses or doctors accompanying patients during repatriation) and validate required medical equipment.
- Take part in defining team size and resource needs.
**Patient Care & Quality Assurance**
- Guarantee high-quality patient evaluation and care — aligned with top-tier healthcare systems.
- Monitor service delivery and implement training or escalation as needed.
- Serve as the clinical decision-maker during daily medical case reviews.
- Act as a trusted consultant to the medical team in complex situations.
**Case Management**
- Directly manage complex international medical assistance cases.
- Determine the best medical repatriation strategy.
- Ensure effective communication with patients, families, and traveling companions, delivering reassurance and expert advice.
**Communication & Coordination**
- Serve as a bridge between medical and operational teams.
- Maintain accurate and timely medical documentation in our systems.
- Foster efficient, clear communication with coordinators and agents across functions.
**Governance & Improvement**
- Uphold clinical governance standards and drive continuous improvements.
- Respond to escalations regarding medical, repatriation, or critical cases.
- Participate in the Crisis Cell when activated.
**Strategic & Service Development**
- Support AXA Partners’ strategy on digital transformation, cost efficiency, and productivity.
- Contribute to the development and implementation of innovative medical services: teleconsultations, second opinion programs, mobility health, and more.
- Collaborate with the Medical Network Department.
**Cultural & Organizational Engagement**
- Embody AXA’s culture and values in all interactions and decisions.
- Act as a positive influencer and change agent across teams.
**WHAT YOU BRING TO THE ROLE**
- ** 10+ years** clinical experience (including minimum 5 years in a critical care setting such as ITU, A&E;, or Internal Medicine with critical care exposure).
- ** 3+ years** experience in **international medical assistance**.
- Fluent in **English and Spanish** (C1+); French is a plus.
- Registered and in good standing with the appropriate **professional body**.
- Solid understanding of **aeromedical transport** protocols and disaster medicine.
- Demonstrated **leadership experience** managing healthcare professionals.
- Strong **communication, organizational, and decision-making skills**.
- Proficiency in **MS Office tools**: Word, Excel, PowerPoint.
- Ability to **work under pressure**, adapt quickly, and manage cross-functional teams.
- A results-driven mindset with a commitment to setting and maintaining high standards.
- Willingness to embrace innovation and support strategic growth initiatives.
**Who we are**:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)