Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.Position Title:Technical Support Specialist (Automotive)Position Type:PermanentStart Date:ASAPLocation:Madrid, SpainContact:Bianca | +49 (0)Job Description:- The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards.- Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.Responsibilities:Dealer Technical Support- Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support- Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. Company PC Scanner, EPCTIS Platform- Ensure accurate, timely technical guidance in line with approved repair procedures.- Vehicle return, vehicle replacement, vehicle buybackTechnical Case Management & Escalation- Manage dealer technical cases from initial submission through resolution.- Collect and validate technical data (diagnostic logs, photos, reports) prior to escalation.- Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stageTechnical Documentation & Feedback- Support the creation, localisation, and distribution of Technical Service- Bulletins (TSBs). Service / Technical / Recall Campaign Notification- Ensure dealers are informed and aligned with the latest technical updates and repair instructions.- Provide structured feedback from the field to support quality improvement and root cause analysis.Warranty & Quality Support- Support warranty claim accuracy by reviewing technical justification and repair documentation when required. Labor hours evaluation and correction- Identify recurring issues or incorrect repair practices and highlight risks to management.- Contribute to quality investigations and dealer corrective actions.Recalls, Campaigns & Training Support- Provide technical support to dealers during recalls and service campaigns.- Assist with technical aspects of training activities, including workshop support and launch readiness.- Actively maintain technical knowledge aligned with new model introductions and technology updates.Qualifications:- 7 plus years experience in automotive technical support, diagnostics, or workshop operations- Strong technical understanding of modern vehicle systems (EV, ADAS, electronics)- Structured problem solving and clear technical communication skills- Dealerfacing mindset with strong customer focus- Comfortable working with case management and diagnostic systems- Fluent Spanish; working English required