PAt T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way! /ppbr/ppIt doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society. /ppbr/ppT-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole. /ppbr/ppbr/ppstrongRole Overview /strong /ppbr/ppAs the strongHead of Customer Delivery Management /strong, you will lead customer relationships, profitability, farming and cross selling within existing business and engaged with presales for new business development. This role is at the heart of our mission: delivering exceptional services to our customers while driving innovation and operational excellence. /ppYou will oversee the strongend-to-end delivery of services /strong, ensuring quality, efficiency, and customer satisfaction across a diverse portfolio. Beyond operational excellence, you will strongmanage the GDC portfolio /strong, identify strongupselling opportunities /strong, and foster strong relationships with internal stakeholders to maximize business value. /ppYou will lead an experienced team organized into strongTribes and Squads /strong, each dedicated to specific customers, enabling agility and customer-centricity. This is a strategic leadership role for someone who thrives on complexity, innovation, and growth—and wants to make a real impact in a global organization. /ppbr/ppstrongKey Responsibilities /strong /ppbr/pullistrongStrategic Leadership Vision /strong /liliDefine and communicate the vision and objectives for Customer Delivery Management aligned with GDC and T-Systems strategy. /liliDrive continuous improvement and innovation in delivery models, processes, and customer experience. /lilistrongService Delivery Excellence /strong /liliOversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. /liliImplement robust governance for incident, problem, change, and service level management (ITIL-based). /lilistrongPortfolio Management Growth /strong /liliManage the GDC service references and enabling portfolio knowhow, ensuring alignment with customer needs and market trends. /liliActively drive upselling activities and growth initiatives towards internal customers by identifying new business demands, co-creating solutions, and ensuring robust solution acceptance and cost validation for new offerings. /lilistrongCustomer Relationship Management /strong /liliAct as the primary escalation point for critical incidents and strategic issues. /liliBuild and maintain strong relationships with internal customers and stakeholders, ensuring trust and satisfaction. /liliContinuous improvement plans end innovation engagement for digital transformation /lilistrongStakeholder Collaboration: /strong /liliFoster strong alignment with other GDC delivery units to ensure seamless end-to-end service execution. /liliWork closely with Business Operations to optimize processes, drive automation, and ensure financial and operational efficiency. /liliParticipate in cross-functional initiatives to improve delivery models, adopt AI-driven solutions, and enhance overall customer experience. /liliAct as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. /liliAct as the ultimate point of contact for key internal stakeholders and customer representatives, managing expectations and fostering strong, growth-oriented relationships. /lilistrongFinancial Resource Management /strong /liliOwn budget planning, cost control, and resource allocation for the unit. /liliMonitor profitability and ensure efficient utilization of resources across Tribes and Squads. /liliCapacity management and demand management forecasting /lilistrongTeam Leadership /strong /liliLead and inspire a high-performing team organized in Tribes and Squads. /liliMentor Tribe Leads and Squad Leads, fostering a culture of collaboration, empowerment, and continuous learning. /lilistrongRisk Compliance /strong /liliIdentify delivery risks and implement mitigation strategies. /liliEnsure compliance with corporate policies, security standards, and regulatory requirements. /li /ulpbr/ppbr/ppstrongRequirements Qualifications /strong /ppbr/pullistrongEducation /strong /liliBachelor’s degree in Business, Management, IT, or a related field. /lilistrongExperience /strong /liliMinimum of 8-10 years of experience in IT Service Management, Project/Program Management, or Customer Delivery roles, including significant experience leading large, cross-functional teams. /liliProven track record in managing large-scale delivery organizations and complex customer portfolios. /lilistrongLeadership /strong /liliProven experience in managing and coordinating experienced technical and managerial profiles, demonstrating strong mentorship and people development skills. /lilistrongService Management /strong /liliDeep knowledge of service management principles, frameworks, and best practices (e.g., ITIL certification is highly desirable), including Incident, Problem, Change, and Service Level Management. /lilistrongFinancial Acumen: /strong /liliExperience in financial management and PL responsibility. /liliExpertise in budgeting, cost validation, financial planning, and accountability for service profitability /lilistrongDelivery Planning /strong /liliStrong project and program management skills and proven organizational ability to prioritize and manage multiple large-scale initiatives simultaneously. /li /ulpbr/ppstrongDesired Knowledge /strong /pullistrongAgile Expertise: /strong /liliGood understanding and practical experience with Agile methodologies, DevOps practices, and working within scaled Agile frameworks (e.g., Tribes and Squads). /lilistrongTechnical Understanding: /strong /liliKnowledge of CRM systems and data-driven decision-making. /li /ulpbr/ppstrongSkills Competencies /strong /pulliStrategic thinking and ability to translate vision into actionable plans. /liliExceptional leadership and people management skills. /liliStrong communication and stakeholder management abilities. /liliAnalytical mindset with problem-solving and decision-making capabilities. /liliCustomer-centric approach with a focus on quality and continuous improvement. /liliFinancial acumen and resource optimization skills. /liliLanguages: English and Spanish mandatory /li /ulpbr/ppstrongWhy Join T-Systems? /strong /ppbr/ppThis is not just another leadership role—it’s an opportunity to strongshape the future of global delivery /strong in a dynamic, innovative environment. At T-Systems, you will: /pulliLead a strongmission-critical unit /strong with direct impact on customer success and business growth. /liliWork with strongexperienced teams /strong organized in agile Tribes and Squads, fostering collaboration and innovation. /liliDrive strongstrategic initiatives /strong that influence the entire GDC organization. /liliBe part of a global company committed to strongdigital transformation, sustainability, and excellence /strong. /li /ulpIf you are ready to take on a stronghigh-impact leadership challenge /strong and bring your expertise to a global stage, strongwe want you on our team. /strong /ppbr/ppbr/ppstrongWhat do we offer you? /strong /pulliInternational, positive, dynamic, and motivated work environment. /liliHybrid work model (telework/face-to-face). /liliFlexible schedule. /liliContinuous training. /liliFlexible Compensation Plan. /liliLife and accident insurance. /liliMore than 26 working days of vacation per year. /li /ulpAnd many more advantages of being part of T-Systems! /ppbr/ppbr/ppIf you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! /ppbr/ppbr/ppbr/ppemT-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer. /em /p