**Descripción del empleo**
Ready to boost your career with a leading company in premium mobility? At SIXT, we’re looking for a **Customer Support Agent** for SIXT Ride with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.
**WHAT WE OFFER**
- ** Work-Life Balance.** This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
- ** Employee Benefits.** Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
- ** Team Building Activities and International Events.** Be part of engaging team-building activities and participate in exciting integral corporate events that connect colleagues from all over the world.
- ** Professional Growth.** Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.
**YOUR ROLE**
- Together with the support team, act as the interface between customers and chauffeurs.
- Ensure high-quality standards are met and that every customer is safely transported from point A to B.
- Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
- Make sure each booked transfer is assigned to the appropriate driver.
- Ensure that drivers and customers find each other - whether at a major airport, hotel, trade fair, company, or private residence - even when things get chaotic.
- Take care of every customer - celebrity or not.
**YOUR SKILLS**
- Fluency in both **German and English**, with excellent communication skills.
- ** Passion for customer service** and a genuine interest in supporting and assisting clients.
- Minimum of **1 year of experience** in a similar customer-facing or service-oriented role.
- ** Proficiency** with MS Office tools and confidence in working with digital systems.
- ** Ability** to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday.
- A **proactive, solution-oriented mindset** with a strong focus on delivering outstanding customer experiences
**Información adicional**
**Quiénes somos**:
Somos un proveedor de servicios de movilidad líder a nível mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiência del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!