Reporting to the Group Chief Information Officer, The Regional CIO (RCIO) acts as the strategic and operational bridge between Group IT (T&DS) and the countries within a regional cluster, ensuring:
• Consistent service delivery and operational excellence across IT services
• Strong security posture and compliance
• Alignment of regional IT execution with the group operating model, strategy, architecture, and policies
• Alignment with Group Transformation strategy
• Effective cross‑country coordination, capability uplift, and reduction of fragmentation
• Proper governance and decision‑making across Group → Region → Country levels
The RCIO ensures the region operates as a cohesive service layer, enabling Group IT to execute uniformly and countries to receive fit-for-purpose services.
Key Responsibilities
1. Regional IT Leadership & Governance
Represent Group IT at the regional level, ensuring alignment with the group IT operating model, governance bodies (StratCo, ExecCo, OpCo, Regional Committee), and Group CIO directions.
· Facilitate regional decision-making, support business case preparation, and ensure initiatives move smoothly across governance gates.
· Strengthen regional accountability and drive transparency on priorities, risks, and resource needs.
· Ensure region-specific constraints (market maturity, IT staffing, cost structure) are integrated into Group decisions
2. Service Delivery Excellence
Ensure end-to-end, cross-country IT service performance, including:
· Oversight of service performance, major incidents, escalations, and service continuity
· Lead the work of Regional Service Delivery Managers, ensuring accountability for service quality
· Coordinate with Group product owners to resolve transversal issues (M365, ServiceNow, Cloud, Network, SOC, etc.)
· Identify gaps in IT maturity (process, operations, security) and lead remediation across countries
· Monitor regional service KPIs, proactive performance indicators, and risk dashboards
3. Security & Risk Management
Act as Regional Security leader, ensuring:
· Regional implementation of security policies, standards, and frameworks
· Strengthening of regional vulnerability management, threat monitoring, and security governance
· Oversight of SOC outputs, incident validation, challenge, and escalation
· Support for countries lacking security expertise, especially during incidents and ISO audits
· Raise countries’ special cases & constraints needing exceptions to ensure business continuity
· Coordination of security-related client requirements (e.g., tenders, infosec questionnaires, DPAs)
4. Project & Portfolio Execution
Ensure coherent regional execution of group-driven and region-specific initiatives:
· Coordinate project planning, feasibility analysis, resource needs, and alignment with Group PPMO
· Ensure proper project governance, adoption, and “build‑to‑run” handover across countries
· Manage regional priorities and facilitate portfolio arbitration with Group and countries
· Support regional rollout of group IT solutions (e.g., ServiceNow, Cloud, network/security tooling)
5. Contract, Vendor & Financial Management
Oversee end-to-end vendor and financial governance:
· Negotiate, manage, and monitor regional vendor contracts in coordination with Group; ensure alignment with service expectations & KPIs
· Lead FinOps practices across the region:
Understanding of local IT budgets
Cost transparency (local and Group) and alert in case of budget deviation and playing a key role in identifying solutions
Chargeback/showback model including contributions to the cash collection cycle
Optimization opportunities, esp. through the identification of IT procurement initiatives and the use of Group contracts
Country alignment on funding principles
· Ensure synergy between local, regional, and Group procurement structures
6. Country Enablement & Capability Building
Provide targeted support to countries with structural gaps:
· Hands-on help in project management, operations, cybersecurity, infrastructure, and troubleshooting
· Promote knowledge sharing and ensure cross-country collaboration to reduce dependency on isolated expertise
· Develop local IT teams by clarifying roles and responsibilities. Build a regional competence backbone (ITIL, PRINCE2, ISO 27001 training)
· Support and monitor the adoption of technology solutions and regional change management coordination across countries
7. Regional Representation & Business Partnership
Act as the primary IT advisor to regional leadership:
· Translate business needs into IT priorities and vice‑versa
· Support managing partners in understanding IT implications of business decisions
· Ensure countries navigate Group IT structure effectively, escalating when needed
· Communicate proactively with regional ExCos, boards, and service lines acting as a communication channel between group T&DS and local/regional stakeholders, and vice versa.
Skills & Competencies
Technical & Operational
· Deep expertise in IT operations, infrastructure, networks, security frameworks, and ITSM
· Strong understanding of enterprise service management and cloud ecosystems
· Ability to diagnose & uplift IT maturity across highly heterogeneous environments
Leadership & Influence
· Proven ability to influence without direct authority in a federated, multi-country model
· Skilled in stakeholder management (Country CIOs, MPs, Group towers, vendors)
· Strong capability to drive alignment across regions with diverse economic and cultural contexts
Strategic & Analytical
· Ability to translate Group strategy into pragmatic, region-specific execution roadmaps
· Strong understanding of FinOps, costing models, and vendor performance management
· Analytical clarity on risk, spend, capacity, and performance
Communication
· Clear and structured communicator able to simplify complex topics for business stakeholders
· Trusted partner to regional leadership and Group IT
Skilled in spoken and written English and ideally some of the prevalent languages within their regions.