GetCOC is a market leader in providing Certificates of Conformity (COC) in Europe, with a dominant position in the German market.
In just one year, we have become the second-largest COC provider in Europe.
We are seeking a highly motivated and organised Specialist to support our operational excellence and continued growth.
Key Responsibilities:
* Provide timely and professional customer support via Email and Live Chat (Crisp).
* Collaborate with the back-office team to manage the full lifecycle of new orders using Airtable.
* Serve as the primary communication liaison between our customers and partner brands to ensure clarity and transparency.
* Assist in managing daily operations to drive efficiency and support team objectives.
What We Offer:
* A High-Impact Role: Join a small, specialized team where your contributions directly influence the success and direction of a market leader.
* Flexibility and Autonomy: Enjoy the benefits of a 100% remote position with flexible working hours and the freedom to implement your ideas.
* Performance-Driven Rewards: We offer a competitive compensation package that includes performance-based bonuses, rewarding your initiative and results.
Qualifications:
* Languages: Native or fluent proficiency in German and professional working proficiency in English (C1) are mandatory. Spanish is a plus.
* Location: Must be based in any European country and fully equipped for remote work.
* Experience: Proven experience in customer support, sales operations, or a similar role. Proficiency with business tools like Airtable is highly desirable.
* Skills: You are a proactive, detail-oriented professional with excellent communication skills and the ability to thrive in a dynamic environment.
If you are a self-motivated individual ready to join a fast-growing and successful company, we encourage you to apply.