COMPULSORY TRAINING
Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.
* Technical or Higher Engineering in branches such as Mechanical, Industrial, Metallurgy or similar.
* Complementary training in maintenance management, occupational risk prevention, customer service and quality is highly valued.
REQUIRED EXPERIENCE
* 5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector
* Experience in team management and project coordination.
* Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools.
LANGUAGES
* Spanish level C1 in effective competence.
* C1 at Catalan level in effective competition.
* Minimum English level B2-C1 – Technical English
* French level B1 or higher (recommended).
SKILLS & KNOWLEDGE
* Organizational and time and resource management skills.
* Communication, organization, and planning skills.
* Responsible, organized, dynamic and methodical person.
* Leadership and ability to motivate teams.
* Ability to train and develop talent within the team
* Customer orientation.
* Ability to negotiate and resolve conflicts.
* Management of maintenance management software and CRM.
* Strategic vision and orientation to results.
TRAINING TO BE PROVIDED BY THE COMPANY
* Epicor software and/or fulfillment software
* Training in occupational risk prevention in the workplace
* Training in labor processes
MAIN FUNCTIONS
* Supervision, control and management of the personnel in charge: administrative staff and mechanics
* Assignment of tasks and supervision of the same.
* Coordination with the documentation administration department for the invoicing of interventions or management of guarantees.
* After-sales service management: coordinating customer service, technical support and incident resolution.
* Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns.
* Telephone and/or personal customer service.
* Permit management, current legal regulations to be complied with, etc...
* Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions.
* Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction.
For IPAF trainers only :
* Management and planning of IPAF courses.
* Provide IPAF training and/or courses. xsgfvud
* Coordination with the IPAF federation to update regulations, procedures, etc.
* Manage IPAF audits.