Support & Training Specialist Core Lab High Integrated Labs SW
At Roche, you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Global Customer Support (GCS), a part of Roche Diagnostics Solution, is the general organization responsible for technical services in the Diagnostics Division.
GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams.
We are an international team of *****, located in Mannheim, Penzberg, and Sant Cugat.
Our proficiencies are training & support of Serum Work Area products such as the cobas pro integrated solution, cobas mobile solution, automation systems (cobas ****), and serology solutions (RBSS).
We provide the service perspective within product development projects & initiatives relevant to service.
The Opportunity
As a Support & Training Specialist, you will ensure ongoing product support for analytical system platforms (Clinical Chemistry and Immunochemistry analyzers).
You will be responsible for technical support for different target groups such as application and customer support specialists.
Your primary focus will be on integrated solution support and training, particularly around network and IT topics.
Contributing to med/high integrated solution training (from design to implementation & execution)
Providing support for the analysis of software & application related problems, contributing to the appropriate solution
In close cooperation with regional training centers, you will perform target group-specific blended learning courses you have created.
This includes e-learning courses
Warranting that product support meets the requirements of the distribution organizations worldwide.
This involves being the contact for issues regarding analyzer operation and the lab, you provide onsite support to customer labs globally if needed
Who You Are
For handling the responsibilities described above, you have the following prerequisites and skills:
University / college education with a focus on science/technology/IT (e.g., medical technology, chemistry, biology, biotechnology, bioinformatics)
A minimum of 1 year experience as a product specialist or lab experience within the diagnostics and workflow environment
A minimum of 1 year professional experience in supporting serum work area analyzers such as cobas pro integrated solutions or equivalently the cobas ****, **** analyzer series or workflow instruments.
Experience with other instruments is a benefit
High experience with lab networks/IT infrastructure e.g., middleware and host systems
Your English language is business fluent, and count communication and teamwork skills as well as intercultural skills to your strengths.
Spanish language skill is an advantage
Furthermore, you are open to frequent and extended travel (approximately 30%).
Roche is an Equal Opportunity Employer.
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