Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.
Responsibilities include greeting and hosting responsibilities for clients.
This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.
What Impact Can You Create At Chanel
1. Providing personalised service to clients organising the ultimate hospitality around appointments.
2. Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
3. Ensure optimal use of queue management system.
4. Monitor Appointments: track attendance & purchase.
5. Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
6. Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate
7. In depth knowledge of boutique policies, procedures, and client services
You are energised by
8. Creating opportunities to curate exceptional and memorable experiences for clients.
9. The desire to elevate standards to the highest level, be it in service or personal contact.
10. Working in a highly collaborative environment that helps people be at their best.
11. Cultivating a growth mindset and striving to constantly develop your skillset.
What You Will Bring
12. Exceptional Client Service Skills.
13. Experience of working in a luxury environment or similar role in the hospitality industry.
14. Outstanding interpersonal skills.
15. Proactivity
16. Organizational Skills
17. Intercultural sensitivity
18. High English and Spanish level
What Chanel Can Offer You
19. Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
20. An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
21. An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth