**Company Description**:We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.Requiring a Senior **ServiceNow** ITOM resource who can play a key role in the architecting and delivery of operational management services across our Managed Service Practice. The Role will be focused on the delivery of Key ServiceNow capabilities including but not limited to Cloud Management, CMDB, Discovery, Event Management, Operational Intelligence and Service Mapping.Requirements include:- Senior Technical Resource is responsible for configuring ServiceNow Platform and IT Workflows, delivering solutions that achieves business outcomes.- Participates in workshops with business stakeholders to align ServiceNow and ITOM deliverables with business requirements.- Designs and delivers ServiceNow ITOM solutions following ServiceNow technical standards and leading practices.- Advises business and indirectly our customer base on how to take advantage of the ServiceNow Platform capabilities to improve their technical and business processes.- Ability to produce documentation such as business requirement workbooks, technical designs for technical aspects of the solution.- Drive the continuous improvements of our implementation and service offerings.**Qualifications**:**To be successful in this role you have**:**Cloud Management, CMDB, Discovery, Event Management and Service Mapping**:- 3 years delivery experience of ITOM suite within ServiceNow- Experience with implementing and maintaining cloud provision and governance module on the ServiceNow platform.- Experience with discovery and service discovery capabilities within ServiceNow- Experience in Event Management with monitoring platforms such as SCOM, Nagios, New Relic, etc- Public Cloud vendors such as Azure, Oracle and AWS- Strong delivery knowledge supporting Infrastructure as Code with a focus on Terraform, JSON and Yaml.- Comprehension of, and the ability to communicate and implement CMDB Model.- Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.Experience in system administration of Linux and Windows servers.- Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST.- IT Operations experience in storage, network, and compute of enterprise environments.Private Cloud vendors such as VMware and Microsoft and automation such as vCenter, System Center.**Consultancy Skills**:- Strong communication and presentation skills to include technical and business concepts.- Ability to work as part of a multi-disciplinary Team, a team player and team builder.- Proven experience as a key technical resource leading the development and delivery of ITOM solutions.- Committed to delivery of services and solutions to a high standard and ensures that actions contribute towards a strong and positive experience by delivering the required business outcomes.**Nice to have**:- 3+ years working in the ITOM or IT services/consulting industry.- Experience of ITIL, minimum foundation level, ideally higher..- Must have native or fluent proficiency in both spoken and written English.- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.- Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.**Additional Information**:Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, versátil working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!