PbAgentic AI Engineer – Customer Success Enablement /b /ppbAbout the Role /b /ppWe are looking for a technical, customer-facing professional with hands-on experience in Agentic AI who can act as an enabler for clients and internal engineering teams. This role combines customer success, AI/ML fundamentals, and engineering workflows to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform. /ppbResponsibilities /b /pulliAct as a technical enabler for customers adopting Agentic AI, supporting use cases such as agent design, fine-tuning, debugging, and troubleshooting. /liliServe as the first point of contact for engineering teams using the internal Agentic AI platform. /liliHelp clients and internal teams understand, design, fine-tune, and build AI agents aligned to business and engineering workflows. /liliDrive adoption and successful implementation of Agentic AI solutions across customer teams. /liliProvide hands-on support for issue triage, root-cause analysis, and escalation when required. /liliCollaborate closely with product, platform, and engineering teams to relay customer feedback and improve platform usability. /liliSupport architecture reviews, design discussions, and agent discovery conversations. /liliContribute to enablement activities including demos, documentation, best practices, and training materials. /li /ulpbr/ppbRequired Skills /b /pulliStrong technical background in Software Engineering, DevOps, QA, or Platform Engineering. /lili2–4 years of experience in Customer Success, Technical Account Management, or a similar customer-facing role. /liliSolid understanding of Software Development Life Cycle (SDLC). /liliHands-on exposure to DevOps workflows and engineering best practices. /liliFoundational knowledge of AI/ML concepts with exposure to Agentic AI systems. /liliAbility to translate technical concepts into practical guidance for customers. /liliStrong troubleshooting and problem-solving skills. /li /ulpbr/ppbPreferred Skills /b /pulliExperience with LLMs, Agentic AI frameworks (e.g., LangChain), or automation tools. /liliExposure to cloud platforms (AWS, Azure, or GCP). /liliExperience supporting production systems and incident management. /liliStrong communication and stakeholder management skills. /li /ulpbr/ppbWhat’s in It for You /b /pulliWork on cutting-edge Agentic AI platforms and real-world use cases. /liliHigh exposure to AI, cloud, and modern engineering practices. /liliCollaborative, fast-paced environment with strong growth opportunities. /liliFlexible work model (hybrid/onsite depending on location). /li /ulpbr/ppbAbout Us: /b /ppAscendion is a general, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. /ppFor more information, please go to /ppWith Ascendion ( you: /pulliWill get to work on numerous challenging and exciting projects across AI/Data, Automation, Cloud, and Product Engineering /liliHave strong chances of project extension or redeployment across clients /li /ulpCan also refer someone you know — we have a referral policy in place. /p