The ideal candidate will manage, configure, and optimize the company’s IT infrastructure, with a focus on Workplace technologies and VIP user support. This individual will assess and administer systems such as Microsoft 365, Intune, and SCCM to ensure performance, security, and user satisfaction. Leveraging their technical expertise, they will troubleshoot complex issues, support executive users in both Spanish and English, and contribute to continuous service improvement through documentation and proactive support.
Key Responsibilities :
* Provide VIP user support in both Spanish and English
* Escalate and appropriately route incidents to the relevant support teams
* Identify undocumented issues and contribute to service documentation
* Administer and support Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive, Power BI, Power Platform)
* Manage users and devices using Intune (Endpoint Manager)
* Deploy applications and image devices using SCCM
Technical Requirements :
* At least 2 years of experience in IT support
* Solid knowledge of SCCM and Intune
* Advanced user of Active Directory
* Experience administering Office 365 environments
* Proficiency in Windows, Linux, and MacOS operating systems
* Experience supporting video conferencing systems
Soft Skills :
* Strong communication and customer service skills
* High level of autonomy and problem-solving abilities
* Permanent contract
* Location : Madrid (on-site)
* Working hours : Monday to Friday, from 8 : 00 to 17 : 00 or 9 : 00 to 18 : 00
* Salary : Fixed salary based on experience + on-call compensation + meal vouchers
* Training and professional development opportunities
Seniority level
* Seniority level Associate
Employment type
* Employment type Full-time
Job function
* Job function Information Technology and Other
* Industries IT Services and IT Consulting and IT System Design Services
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