Reporting to the Director of IT Operations, the Cloud and Hosting Services Manager will be an innovation-focused business and technology leader. The role will focus on managing the development and implementation of cloud-based IT infrastructure, services, and support models. They will also drive compliance and optimization to provide optimal performance to business users across Caldic globally. Collaborating with the wider technology community, the candidate will deliver a first-class user experience and service across the business. The candidate should be a self-motivated, excellent communicator, a strong negotiator, with experience in cloud architecture, service delivery, contract management, analytical thinking, decision-making, and presentation skills.
Scope:
The Cloud and Hosting Services Manager will manage the physical and virtual infrastructure required to support cloud and hosting services, including servers, networking equipment, storage systems, and data centers. They will lead the transition of cloud infrastructure and operations management services to a Managed Service Partner, focusing on contract/vendor management and service delivery.
The manager will oversee the deployment of cloud services, including virtual machines, containers, databases, and other cloud-based applications. They will ensure the security of cloud and hosting environments by implementing measures such as access controls, encryption, threat detection, and vulnerability management. They will also ensure the performance and availability of cloud and hosting services meet operational requirements.
Accountable for resource allocation in cloud environments—such as compute resources, storage, and bandwidth—to optimize efficiency and cost-effectiveness. They will ensure compliance with regulatory requirements and industry standards, and implement governance policies for cloud and hosting services. The role includes planning and implementing disaster recovery and business continuity strategies to minimize downtime and data loss. Managing relationships with cloud service providers and vendors to ensure quality of service, negotiating contracts, and overseeing SLAs are also key responsibilities.
Function & Location
[Details to be added]
About you
* 5+ years of relevant experience and a post-secondary degree in Business or a related field, or an equivalent combination of education and experience.
* Sound knowledge of IT infrastructure, systems, and software applications.
* Experience in defining, analyzing, and mapping technology business requirements.
* Proficiency in project management tools and methodologies.
* Skills in process improvement, optimization, research, and information synthesis.
* Financial and risk management skills.
* Strong problem-solving, verbal, and written communication skills.
* Analytical skills and data-driven decision-making.
* Excellent collaboration and team skills, with a focus on cross-group collaboration.
* Extensive industry knowledge as a seasoned expert.
* Technical leader recognized as a thought leader for innovation.
* Excellent communication and interpersonal skills, capable of interacting effectively with clients, stakeholders, and vendors.
We offer
* A performance-based bonus.
* Fully catered lunch every working day.
* Support for mental well-being, including free and unlimited access to OpenUp.
* Discounted exercise options via OneFit.
* Work in a new, fast-growing, and internationally operating environment.
* Opportunities for additional education or training.
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