Job ID
- 478324
- Posted since
- 01-Oct-2025
- Organization
- Mobility
- Field of work
- Internal Services
- Company
- Siemens Rail Automation S.A.U.
- Experience level
- Early Professional
- Job type
- Full-time
- Work mode
- Office/Site only
- Employment type
- Fixed Term
- Location(s)
- Tres Cantos - Madrid - Spain
- Siemens Mobility is a separately managed company of Siemens. With digitalization, Siemens Mobility enables mobility operators worldwide to make infrastructure intelligent, increase value sustainably throughout the lifecycle, enhance passenger experience, and ensure availability.
We are leaders in cutting-edge technology for the Railway Signaling sector, developing innovative products and solutions for customer satisfaction. Therefore, for the Customer Service Department, we want to incorporate a person with the role of repair administration technician. We are a collaborative and proactive group, learning every day, achieving quality products on time, overcoming challenges, and being aware of what we contribute to society.
The main function will be to provide proper attention to customers since the moment they request any offer regarding to spares, managing the offer process and then once the spares order is finally placed ensuring the material is satisfactorily delivered, and resolving any issues that may arise throughout the process, including after-sales service.
Main tasks:
- Attend the offer requests received from the customers
- Support the business management tool (SAP) to check the current stock and the obsolescence status of any material
- Ensure the correct delivery of the materials requested from the customers
- Specific functions:
- Processing customer orders.
- Managing the specific file to control all the offers received
- Checking the current stock and the obsolescence status in SAP
- Checking the last price and last cost of each material
- Managing the Spares prices database
- Control and follow-up of customer spares.
- Ensuring the consistency of entered data.
- Coordination of work with the factory, warehouse, and purchasing department.
- Customer service.
Requirements for this position:
- Intermediate education in administration (at least).
- Minimum 1 year of experience in similar functions.
- Previous experience in handling the ERP used (SAP).
- Previous experience in customer service.
- Experience in logistics.
- User-level management of business intelligence tools (QLIK/PowerBI).
- Handling of technical documentation.
- Financial knowledge.
- Commercial vision.
- English: conversational level to deal with foreign customers.
This is a temporary position with a duration of 1 year.