To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison : designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.
Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO : ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.
A series of encounters take place : the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity is cultivated.
BRAND AMBASSADOR :
* Carry and communicate an authentic passion and pride for the brand.
* Embody the brand image for customers and the store team showing a strong understanding of the brand DNA.
* Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives.
GENERAL STORE VISUALS / CLIENT MANAGEMENT :
* Implement and maintain all visual guidelines.
* Maintain store standards to always reflect an elevated brand image.
* Enhance customer service standards to ensure world-class service is consistently delivered to all guests and clients.
* Develop and drive a CRM strategy.
* Ensure standards for quality of the selling ceremony, customer service, and post-sales service.
* Effectively model personal presentation standards to lead as an example that is consistent with brand requirements.
SALES / BUSINESS MONITORING :
* Manage and motivate the team to increase sales and deliver productivity.
* Manage stock levels in the boutique, ensuring sufficient merchandise is available to achieve targets.
* Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories.
* Liaise with the Managing Director to set sales and KPI targets for the team.
* Monitor and communicate market trends in the retail industry to create competitive strategies for the store and brand.
* Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales.
TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS :
* Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback.
* Consistently coach, train, and develop the sales team to ensure a high-performance atmosphere.
* Ensure all company policies and procedures are adhered to and clearly communicate when they are not.
* Submit weekly reports to relevant stakeholders in Paris.
* Build strong relationships with local and remote stakeholders.
* Require 3+ years of experience in a luxury retail environment, with at least 2 years of direct management experience.
* Possess an entrepreneurial perspective and ability to succeed in fast-changing environments.
* Ability to analyze selling reports and identify business trends and opportunities.
* Proven experience in driving positive customer interactions.
* Strong verbal and written communication skills and excellent organizational skills.
* Passion to inspire and influence a team with high integrity and professionalism.
* Flexibility to work retail hours including evenings, weekends, and holidays.
* This position is open to people with disabilities.
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