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Job Number : BNP-001228
BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services, as well as Corporate & Institutional Banking.
The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality.
MISSION: Team membership
* Ensure to be proven as good team player to deliver the objectives assigned to the team.
* Work with other regional L2 Messaging teams to achieve proper infrastructure monitoring and support coverage.
* Work with regional service desk teams and with regional L3 Messaging teams.
Technical Management
* Provide L2 technical support (requests and incidents) to end users on Microsoft Exchange and Identity.
* The ideal candidate should have at least 2-3 years' experience with Microsoft Exchange and Identity.
Business relationship management
* Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues.
* Provide relevant communication to service desk teams and/or users.
* Provide and update knowledge articles to service desk teams.
* Ensure the coordination and collaboration with Team Leaders of the relevant functional area.
RESPONSIBILITIES:
* Group Functions, retail France, Asset Management, IT Security, Compliance.
KEY RESULTS AREAS:
* Provide end user satisfaction by reducing resolution time of the incidents.
* Ensure incidents are resolved within SLA.
* Guarantee functioning of the systems and escalation of problems.
* Track and proactively manage Incidents.
* Develop procedures and IT controls for the team.
REQUIREMENTS:
* At least 2 years of experience in complex IT infrastructure environments.
* Experience of large organizations.
* Fluency in English.
* Experience using ticketing systems.
Essential Technical Knowledge / Skills:
* Good knowledge and experience with Exchange O365 and Exchange OnPrem in a Hybrid set-up.
* Understanding of core IT infra setup.
* Knowledge of ITIL (service delivery).
BENEFITS:
* Training programs, career plans and internal mobility opportunities.
* Diversity and Inclusion Committee.
* Corporate volunteering program.
* Flexible compensation plan.
* Hybrid telecommuting model (50%).
* 31 vacation days.
Diversity and Inclusion commitment:
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers.
Primary Location: ES-MD-Madrid
Job Type: Standard / Permanent
INFORMATION TECHNOLOGY Experience Level: At least 5 years
Schedule: Full-time Entity: BNP Paribas CIB
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