PFor our location in bBarcelona /bwe are looking for a motivated bTechnical Support Specialist (German speaking) /b for 40 hours/week to start immediately or as soon as possible. /ppbr/ppbYour Job /b /pulliYou will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements. /liliYou create support tickets and process them to final resolution. /liliYou build personal customer relationships and focus on offering an awesome customer experience. /liliYou remain alert to messages from the incident notification system and inform the response team when incidents arise. /liliYou are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets. /liliYou escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA. /liliYou convey customer feedback to product development staff. /liliYou interact with other teams to provide comprehensive and high-quality support. /liliYou help in user education. /liliYou are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers. /li /ulpbr/ppbYour Profile /b /pulliYou have a vocational education in information technology. /liliYou have experience in IT support. /liliYou have excellent logical, analytical and problem-solving skills. /liliYou have a very high level of bEnglish AND German /b (both written and spoken). /liliYou are customer focused – must have good people skills, be friendly and helpful. /liliYou have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other. /liliYou have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP. /liliYou have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow. /liliYou are a quick learner and self-starter. /li /ulpbBonus skills (nice to have): /b /pulliYou have knowledge/experience with Hyper-V and/or VMware virtualization platforms. /liliYou have previous experience in network/system administration. /liliYou have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model). /liliYou have knowledge/experience with Microsoft VSS. /liliYou hold industry acknowledged certification of related technologies. /liliYou are conversant with Linux /li /ulpbr/ppbYour Benefits /b /pulliBe part of a growing and ambitious team in an exciting cybersecurity industry. /liliUnlimited contracts – we’re looking for hornets to grow long-term with us. /liliAdditional Sick Leave: The first 3 days of sick leave are fully paid by the company. /liliSeniority plus: From the 3rd on and until the 25th year of employment with the company. /liliAdditional Health Plan: As healthy employees are important to us. /liliCorporate benefits: We have made an agreement with various local outlets whereby you will benefit from % discount when presenting a confirmation that you are our employee. Let’s go shopping! /liliHealth measures: We offer you flu vaccinations. /liliWay to work Goodie: We offer you a travel allowance of 20 EUR per month /liliHome Office Option for two days per week after onboarding /liliReferral Bonus: we pay 1500€ for each referral who is successfully hired by us! /liliBe-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs. /liliTemporary Employee Exchange Program – opportunity to work at global office locations (e.g. Berlin, Madrid, Reading). /li /ul