We are looking for a Customer Assurance Hardware Support Engineer to join our team in León.
If you are passionate about technology, thrive in high-demand environments, and enjoy working collaboratively, we’d love to hear from you.
What the role involves:
- Provide technical support for applications across different platforms in Large Format Printers (LFP).
- Hold accountability for technical escalations to GBU that were not resolved by regional service teams, ensuring the quickest Time to Response.
- Deliver high-level troubleshooting expertise by engaging with Ops Engineering & R&D; to accelerate issue resolution.
- Capture customer issues, assess their impact, and enable fast understanding of product failures.
- Work closely with the Voice of the Customer process to drive continuous improvement of current products and ensure feedback is integrated into future product designs.
- Deploy product hardware and firmware fixes and updates to the field, mitigating customer and warranty impact while enhancing customer experience.
- Collaborate with cross-functional teams to ensure a seamless and professional customer experience.
What you will need to succeed:
- Degree in Computer Engineering, Higher Education, or similar (mechanical, electronics, graphic arts, etc.).
- High proficiency in English (spoken and written).
- Excellent communication skills with a customer-oriented mindset.
- Strong analytical skills and problem-solving abilities.
- Advanced knowledge of MS Excel macros.
- Strong knowledge of presentation tools.
- Flexibility, adaptability, autonomy, and proactivity in demanding work environments.
- Ability to structure, consolidate, and summarize information effectively.
- Strong teamwork and collaboration skills.
Position details:
Location: León, Spain.
Schedule: Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office).
Social benefits:
- Adaptable schedule.
- Restaurant Ticket.
- Health insurance.
- Annual performance bonus.
- And much more!
Find out more about our culture and daily life at HP SCDS on our social networks:
- Instagram HP SCDS
- YouTube HP SCDS
We look forward to your application. Join us!