Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.We are looking for professional Civil Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.The Technical Account Management team owns customer support experience and is responsible for ensuring customer technical success, driving growth and customer delight.ResponsibilitiesEstablish and maintain working relationships with customers as technical advisor, activities including Customer interactions, internal alignment with Customer Success Manager and adoption specialist in executing activities in customer success plans and ensuring best in class Customer Technical Success experience.Priority handling and escalation of critical issues and monitoring of service level compliance.Technical assistance and recommendations for Enterprise Customers based on data analytics.Taking a problem management approach, find opportunities for improvement initiativesPartner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applicationsManage and deliver repeatable Enterprise Support outcomes to increase customer success and adoption.Minimum QualificationsFluency in English and French requiredBachelor's degree or equivalent experience in Civil Engineering5 – 6 years Civil Engineering or related field experienceExpert knowledge of Autodesk Civil 3D and Autodesk AutoCAD in a production environment.Minimum 5 years' experience in using or supporting Autodesk AEC products and cloud services for large enterprise clients in a professional services roleStrong troubleshooting and analytical skillsKnowledge of Autodesk Construction Cloud in a production Environmentis beneficial.Experience in delivering presentations, remote webinars, knowledgebase articles and individual training contentExperience working and troubleshooting in enterprise environmentLI-IS1Learn More About AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here :
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