Operations & Quality Controller at SERHS Hotels
Are you passionate about hospitality? Do you have a 360º understanding of hotel operations and thrive in dynamic, hands-on environments? Join SERHS Hotels as our new Operations & Quality Controller, and play a key role in ensuring excellence across our seven hotel establishments in Catalonia and Brazil.
About SERHS Hotels
From family getaways at Vilars Rurals to cultural weekends in Barcelona or relaxing beach resort vacations—SERHS Hotels offers unique, enriching experiences. With over 40 years in the hospitality and tourism industry, we excel in creating unforgettable stays and delivering top-notch service to both leisure and corporate guests.
Responsibilities
1. Monitor and optimize operational performance across hotel properties
2. Ensure compliance with quality standards and internal procedures
3. Support hotel teams in implementing efficiency and service improvement plans
4. Conduct audits and follow up on action plans
5. Collaborate with various departments to maintain a consistent guest experience
6. Report KPIs and provide data-driven insights to management
7. Participate in continuous improvement and innovation initiatives
Qualifications
* Strong operational background in the hotel industry (360º knowledge)
* Dynamic, proactive, and detail-oriented personality
* Excellent problem-solving and organizational skills
* Ability to work cross-functionally and adapt in fast-paced environments
* Fluent in Spanish and English
* Catalan and Portuguese are a plus
* Experience in quality control, auditing, or process improvement is a strong advantage
What We Offer
* Full-time position with attractive compensation based on experience and value
* Access to our corporate discounts platform
* Ongoing professional development and training
* Work in a young, international, and dynamic team
* Be part of a group with strong values and over four decades of experience in the hospitality sector
Additional Information
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Quality Assurance
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