The Opportunity
The mission is to ensure that the supplier calls and emails are properly addressed on time, assuring the E2E process in an accurate manner providing the highest service to the external clients.
This position will control the suppliers inquires, requests to assure that we are compliant with payments while giving an outstanding service to our external clients.
What you'll get to do
- Fast and effective response to inbound calls/emails.
- Solve status queries.
- Providing the best-in-class supplier service based on a fine understanding of the nature of Accounts Payable.
- Close cooperation with our Accounts Payable Department, Treasury, internal users to solve the situation.
- Escalate potential issues.
- Ensure contractual SLA is maintained (48 hours to answer emails).
- Ensure the E2E supplier service process.
We'd love to meet you if you have
- Customer orientation
- Strong attention to detail.
- Strong communication skills.
- Strong analytical and problem-solving skills
- Adaptable and autonomous.
- Initiative, highly proactive and adaptable approach.
- Solution oriented.
- Real capability to listen to customers, understanding of their needs.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package