Job Description
Join Our Team as a Station Supervisor Support Leadership and Drive Operational Success!
Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations managing staff and delivering an exceptional customer experience.
As the Station Supervisor you will play a key role in supporting the Station Manager with operational tasks ensuring the station runs efficiently and that all staff are performing to the highest standards. Youll help coordinate the vehicle fleet manage staff performance and ensure customer satisfaction contributing to the overall success of the station.
Key Responsibilities
1. Operational Management
Assist the Station Manager in overseeing day-to-day operations ensuring processes run smoothly and efficiently.
Help manage the availability maintenance and condition of the vehicle fleet.
Support the coordination of vehicle rentals returns and cleaning schedules for maximum efficiency.
2. Customer Service
Ensure high levels of customer satisfaction by addressing customer inquiries resolving issues and supporting staff in handling complaints.
Help train and guide staff to deliver excellent customer service throughout the customer journey.
3. Staff Management
Assist the Station Manager in recruiting training supervising and evaluating station staff including rental agents and customer service representatives.
Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation.
4. Sales and Financial Management
Support the Station Manager in monitoring and achieving sales targets including upselling additional services.
Assist in managing the stations budget controlling costs and ensuring profitability.
5. Fleet Management
Help monitor and manage the stations fleet ensuring vehicles are properly maintained clean and available for rental.
Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles.
Assist in optimizing fleet utilization to meet customer demand and reduce idle time.
6. Compliance and Safety
Ensure that all operations comply with company policies industry regulations and legal requirements.
Maintain a safe working environment for both employees and customers.
Assist with proper documentation and record-keeping for all transactions.
What We Are Looking For
Experience in a supervisory or operational role preferably in the car rental or customer service industry.
Strong leadership and organizational skills with a focus on team management and operational efficiency.
Excellent communication skills and a customer-focused attitude.
Ability to multitask and handle a fast-paced work environment.
Why Join Us
Be part of a dynamic team that values leadership teamwork and customer satisfaction.
Play a key role in supporting the overall success of the station.
Enjoy opportunities for career growth and professional development within a global brand.
If youre ready to take on a leadership role and support the Station Manager in driving operational success apply today
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Key Skills
Labor Cost Analysis,Customer Service,Employee Evaluation,Store Management Experience,Algebra,Management Experience,Process Improvement,Profit & Loss,Leadership Experience,Supervising Experience,Aviation Experience,3PL
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-Ljbffr