RETAIL EXCELLENCE MANAGER & KEY ACCOUNT EXECUTIVE
The Retail Excellence Manager & LOEWE Fashion Executive is a pivotal role responsible for spearheading operational excellence and fostering innovation within the retail landscape. This is achieved through strategic project management, meticulous process optimization, and the development of impactful tools that empower retail teams. The incumbent will serve as the primary liaison with LOEWE Fashion, ensuring seamless account management, orchestrating successful launch campaigns, and conducting rigorous performance analysis to unlock maximum growth potential and cultivate a strong, collaborative partnership.
This dual-role position synergizes retail excellence project management with fashion operational expertise to guarantee exceptional performance and foster seamless collaboration between our internal teams and LOEWE Central. The role collaborates closely with the Worldwide Retail Director, championing retail excellence, upholding operational consistency, and providing essential support for strategic initiatives across all regions.
Job responsibilities
As Retail Excellence Manager
* Drive active project management and ensure follow-up of all retail projects.
* Identify and implement retail operational process improvements to elevate our ways of working.
* Develop and roll out retail tools that support and unlock retail team capacities.
* Coordinate with regions worldwide to ensure consistency across our assisted distribution network.
* Track and analyze KPIs and retail performance to support decision-making.
* Work closely with IT and internal stakeholders to foster retail digitalization and process innovation.
* Secure the good management of the retail platforms across regions
As LOEWE Account Executive
* Manage and monitor forecast visibility to ensure accurate planning and stock levels.
* Act as the main contact for LOEWE Central Merchandising for daily account management.
* Lead new launch coordination with LOEWE and LOEWE Perfumes regional teams.
* Identify, improve, and implement operational processes to optimize efficiency.
* Serve as the main contact for Customer Service on daily account management topics.
* Conduct regular sell-in, sell-out, and stock-on-hand analysis to provide visibility to senior management and regional teams.
* Directly coordinate the management across regions of replenishment and marketing orders for all direct markets (Iberia, Europe, Asia Export, and Americas).
* Lead special projects, such as exclusive gifting initiatives and other LOEWE-specific activities.
Profile
QUALIFICATIONS AND EXPERIENCE
* Bachelor's degree in Business Administration, Industrial Engineering, or a related field is required.
* A minimum of 5 years of experience in project management, retail operations, or key account management.
* Proven experience in analyzing KPIs and tracking sales performance to inform strategic decision-making.
* Experience in coordinating international projects involving multicultural teams and diverse functional areas is highly desirable.
* Proficiency in project management tools (e.g., Asana, Trello, Microsoft Project) is desirable.
* Willingness to travel internationally on occasion.
* A strong understanding of the fashion and luxury market, including current retail trends, is essential.
* Familiarity with ERP systems (e.g., SAP) and Business Intelligence tools (e.g., Power BI) is a plus.
COMPETENCIES
* Exceptional communication, negotiation, and influencing skills.
* Strong analytical skills with a results-oriented mindset.
* Proactive, self-directed, and able to thrive in a fast-paced and demanding environment.
* Fluency in English (C1 level is essential); proficiency in Spanish is desirable.
LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression.
In 1972, LOEWE launched its first women’s fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand’s Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE’s Creative Director, in partnership with in-house perfumier, Nuria Cruelles.
Encompassing the Botanical Rainbow—nine iconic fragrance families that translate the depth and variety of Nature’s inspiration into the medium of perfume—and LOEWE Home Scents—twelve plant portraits capturing the authentic essences of a vegetable garden—plus the ever-expanding, hedonistic Paula’s Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature.
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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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