Start Date: 8 January 2026Location: Lisbon, PortugalWork Model: On-siteContract Type: Fixed-term contract (CDD – 6 months) Work Schedule Monday to Friday: 06:00 – 22:00 (rotational shifts) Days off: Saturday & Sunday Uber support up to 25.00 € for early shifts starting at 06:00 Role Overview We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is idóneo for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding. You will assist users across multiple channels while representing the brands voice consistently and professionally. Key Responsibilities Support users with pre-sales, general inquiries, and technical issues Handle interactions via phone, email, chat, social media, and messaging channels Adapt tone and communication style for both private and public channels Manage customer escalations and follow defined escalation processes Document all interactions accurately in internal systems Collaborate with internal teams to ensure high service quality Candidate Requirements Native-level German English proficiency at B2 level or higher Mandatory: experience or solid knowledge in digital marketing and/or web design Strong communication and problem-solving skills Comfortable working in a structured, multi-channel support environment Nice to have Experience in technical customer support (voice/email/chat) Technical troubleshooting background Compensation Base salary: 1,100 € per month (paid over 14 months) Performance bonus: 180 € for 12 months Meal allowance: 7.23 € net per working day Benefits & Relocation Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months. Relocation package included and details will be shared in the next step Workplace Country: Portugal Office-based role in Lisbon International and supportive working environment