Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations, enabling them to focus on customer engagement. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives to enhance and streamline web delivery processes.Key Responsibilities:
Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote improvements.Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.Ensure adherence to Service Operations Tools (Jira and ServiceNow) and drive improvements.Lead the implementation of a new help desk in collaboration with IT, Production Partners, and vendors, ensuring SLA and satisfaction metrics are met.Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.Support platform migration activities, including site grouping and inventory management.Produce reports on incidents and service requests for continuous improvement.Collaborate with product teams to define process requirements.Assist in creating technical training content for Production Partners.Skills / Experience:
Academic background in Project Management, Marketing, IT, or related fields.Minimum 5 years in web projects with knowledge of website production processes.Strong understanding of web infrastructure and lifecycle management.Experience with Drupal environments.Proficiency in Jira and ServiceNow.Motivated, detail-oriented, eager to learn, and collaborative.Analytical mindset focused on governance and service quality.Fluent in English and comfortable working internationally.Strong organizational skills, ability to work independently and remotely.Team-oriented, with interest in the pharmaceutical industry is a plus.Excellent communication and presentation skills.What We Offer:
Permanent contract.Flexible schedule promoting work-life balance.Training & certifications to enhance skills.Home office options.Flexible benefits (public transport, meal tickets, etc.).Health insurance.Our commitment to societal betterment.About Us:
Omega CRM, part of Merkle and the dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries such as Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growth through people.
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