Overview
Industry:
Sports Technology Tria has partnered with a global leader in Sports Technology to hire a Head of Customer Success. This is a key leadership role within the business and presents an opportunity to grow the customer success and Account Management function globally. As part of this brand-new role, you will lead a customer success team based across different locations in Europe and North America and coordinate the global activity of the customer success managers. You will also establish standardised ways of working and processes across the team. The position is fully remote and can be based anywhere in the EU. This is a great opportunity to join a integral market leader in sports technology and to shape and grow the company’s Customer Success department with excellent opportunities for advancement. Please apply ASAP with an up-to-date CV that showcases your experience in the areas below. Responsibilities
Lead and co-ordinate a global customer success/Account Management team across Europe and North America. Instill standardised ways of working, processes, and best practices across the team. Collaborate with cross-functional teams to align customer success initiatives with business goals. Qualifications
Strong experience in account management and customer success and development. Experience working with elite sports organisations. Data analysis skills and experience. Experience working across international business environments. Experience leading Customer Success/Account Management teams. Keywords: Sports Technology, Head of Customer Success, Head of Account Management, Sports Tech, Basketball, Football, Soccer, Data Analytics, Customer Success, Account Management Important notes
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📌 Head of Customer Success
🏢 TRIA
📍 Madrid