Job Summary
The Program Manager will oversee and manage projects related to ServiceNow ITOM and ITSM ensuring seamless integration and execution. With a hybrid work model the candidate will collaborate with teams to drive efficiency and innovation. Proficiency in Spanish is essential for communication and documentation. The role demands strategic planning and execution to enhance service delivery and client satisfaction.
Responsibilities
Lead the planning and execution of projects related to ServiceNow ITOM and ITSM ensuring alignment with business objectives.
Oversee the integration of ServiceNow solutions to optimize IT operations and service management processes.
Provide strategic guidance to teams fostering collaboration and innovation in a hybrid work environment.
Coordinate with stakeholders to ensure project milestones are met and deliverables are achieved on time.
Develop and implement strategies to enhance service delivery and improve client satisfaction.
Monitor project progress identify risks and implement mitigation strategies to ensure successful outcomes.
Facilitate communication and collaboration among cross-functional teams leveraging language skills in Spanish.
Analyze project data to identify trends and opportunities for process improvement and innovation.
Ensure compliance with industry standards and best practices in IT service management.
Collaborate with account management teams to align project goals with client needs and expectations.
Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT operations.
Manage resources effectively to optimize project outcomes and achieve business objectives.
Report project status and outcomes to senior management providing insights and recommendations for future initiatives.
Qualifications
Demonstrate expertise in ServiceNow ITOM and ITSM with a proven track record of successful project management.
Possess strong domain skills in account management enhancing client relationships and service delivery.
Exhibit proficiency in Spanish enabling effective communication and documentation.
Showcase strategic planning and execution skills driving project success and business growth.
Display excellent analytical skills identifying opportunities for process improvement and innovation.
Have a strong understanding of industry standards and best practices in IT service management.
Demonstrate ability to manage resources effectively optimizing project outcomes and achieving objectives.
Certifications Required
Certified Implementation Specialist - ITOM Certified System Administrator