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Empresa
Teamficient SAS
Descripción de la Empresa
TeamFicient se especializa en conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colaboradores es ofrecer trabajo remoto desde la comodidad de su casa, con todos los beneficios de ley y un excelente clima laboral.
Provincia
Madrid
Localidad
Madrid
Tipo de Contratación
Tiempo Completo
Descripción de la Plaza
Job Description: Customer Service
Company: TeamFicient (TF)
Position Type: Full-Time
Location: Remote
Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires excellent communication, problem-solving, and sales skills. You will handle customer inquiries, provide product or service information, and identify sales opportunities to drive revenue growth.
Key Responsibilities:
* Customer Support: Handle inquiries via phone, email, or chat; provide accurate information; resolve complaints; process returns/exchanges.
* Sales Support: Identify sales opportunities; cross-sell and upsell; meet sales goals and KPIs.
* Product Knowledge: Maintain understanding of products/services; stay updated on new launches and promotions.
* Order Processing: Process orders, returns, and exchanges; ensure follow-up.
* Collaboration: Work with sales, marketing, and operations teams; provide feedback on customer experience.
Requirements:
* Proven experience in customer service or sales roles.
* Strong communication skills.
* Ability to empathize and deliver excellent service.
* Sales-oriented mindset.
* Proficiency in CRM and office tools.
* Ability to multitask in a fast-paced environment.
* Attention to detail and problem-solving skills.
Qualifications:
* Experience in remote customer service or sales.
* English level C1-C2 required.
Benefits:
* Competitive salary and bonuses.
* Health and wellness benefits.
* Flexible remote work options.
* Opportunities for growth.
* Inclusive company culture.
This position is ideal for proactive individuals passionate about customer service and sales. We look forward to your application!
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