Siemens Healthineers
SIEMENS HEALTHCARE, S.L.U.
Cualificado Junior
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Field Applications Specialist for Diagnostics.
We are looking for a highly motivated Field Application Specialist to join our Laboratory Solutions Diagnostics Service Team, playing a key role in ensuring customer satisfaction and retention while maintaining compliance standards.
You will be responsible for installing, training, and providing troubleshooting support both remotely and on-site for the Siemens Healthineers Product Portfolio, assisting both new and existing customers.
Collaborating closely with the Marketing and Sales Team, you will help identify and deliver the best diagnostic solutions for laboratories, supporting product demonstrations and ensuring optimal implementation.
Beyond technical support, you will act as a trusted advisor, recognizing opportunities to enhance customers' test panels and proactively promoting additional tests to maximize their laboratory capabilities.
Key Responsibilities
- Installation: Install, configure and customize our diagnostic instruments and related reagents according to the customer’s needs.
- Training: Deliver and perform customers training and coaching.
- Troubleshooting: Identifying the root cause of issues by analyzing their origin and context, then resolving them with a comprehensive strategic approach that considers both immediate fixes and long-term system stability.
- Consult & Post-sales support: Provide expert advice and ensure smooth operations for In-Vitro Diagnostic products, evaluate instrument performance by measuring selected KPI and follow-up of product lines.
- Escalation: Escalate system or test failures to the next level of service, reporting relevant data describing the fault conditions and coordinate all activities necessary to solve customer complaints and meet their quality and timing expectations.
Key strategic priorities
- Customer Satisfaction & Retention: Deliver exceptional service to exceed industry standards.
- Method Penetration: Being a promoter of new tests to be installed.
Qualifications and Experience
- Master’s degree in Biomedical Engineering, Biomedical Laboratory Techniques or Biology field or equivalent proven experience.
- 1 years of experience in a similar role.
- Good knowledge of in-vitro diagnostic Market will be a plus.
- Basic knowledge of clinical chemistry, immunology, etc. will be a plus.
- Basic knowledge of Artificial Intelligence (AI) is a plus.
You have fluent written and verbal English/Spanish communication skills.
You are proficient in digital tools & MS Office Suite with digital working approach.
- Valid driver’s license and willingness to travel daily with up mainly in south region, occasionally in other Regions and abroad.
How we work
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
#J-18808-Ljbffr