Duties and Responsibilities
Vision and Values
As Housekeeping Management Trainee, I fully comprehend the vision of Six Senses Hotels & Spa to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Operational Ownership
In this role, I will assume responsibility for the efficient operation of all tasks to provide exceptional products and services within brand operating standards.
This role provides a view of housekeeping operations, preparing ourselves for future supervisory and management positions within the hotel's housekeeping department. It includes:
* Public Area Management: Assist in overseeing the cleanliness and maintenance of public spaces, ensuring adherence to luxury standards.
* Room Cleaning Supervision: Participate in the management of room cleaning operations, learning best practices for efficiency and quality assurance.
* Laundry Operations Coordination: Support laundry services, gaining insights into processes for managing linens and guest laundry effectively.
* Housekeeping Coordination: Collaborate with housekeeping coordinators to manage Hosts schedules, room assignments, and communication between departments.
* Supervisory Training: Shadow housekeeping supervisors to learn about team management, staff training, and performance evaluations, preparing for leadership roles.
* Quality Control Leadership: Conduct inspections of guest rooms and public areas to uphold cleanliness and service standards, providing feedback for continuous improvement.
* Inventory Management: Assist in overseeing the inventory of housekeeping supplies and equipment, learning how to efficiently manage resources.
* Guest Relations: Engage with guests to understand their preferences and address any housekeeping-related requests, enhancing guest satisfaction.
* Health and Safety Compliance: Understand and enforce health and safety protocols, ensuring a safe working environment for all housekeeping staff.
* Training and Development Oversight: Participate in training sessions to enhance knowledge of housekeeping operations, with a focus on leadership development.
I understand this is a guideline to the duties and may or may not change during my time in the position.
What's in it for me:
* I will learn and grow with our Six Senses leaders, in a non-hierarchical organization.
* I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision.
* I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
* The hotel Six Senses Ibiza will provide with shared accommodation, where I will share the space with fun and quirky people.
* Locker available.
* Uniform & Laundry.
* I will enjoy two days off for each week of training.
* Internship Allowance.
Skills and Experience
To execute the position of Housekeeping Management trainee, I am currently studying a degree or diploma in Hospitality Management, Hotel Administration or a related field is preferred.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems. I have knowledge of hotel/resort and policies on discounts/rooms promotion etc.
I am familiar with Housekeeping and Laundry terminology, application, operation and controlling inventory. I have an excellent command of written and spoken English and Spanish.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.