Your Tasks
1. As a member of the Service KAM Team, you will report to the Director Global Service KAM and be responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
2. You will work closely with various departments, including service areas, operation, sales, legal, and Technical Departments, to develop strategies that drive growth, ensure customer satisfaction, and promote the company's services.
3. In this role, you will serve as a high-level point of contact for clients, providing coordinated communication and access to the company's products and services.
4. You will manage and develop relationships with clients to understand their business needs, risks, and opportunities, and build trust with client contacts.
5. You will define strategy for assigned accounts, review client financials, and meet with senior executives to understand their long-term strategies.
6. You will lead High-Level Operation / Technical Forums with client leadership and provide mediation in escalation/claims, seeking win-win compromises.
7. You will identify relevant sales opportunities, promote organization awareness, and ensure profitable business.
8. You will negotiate major technical issues agreements and frame agreements that meet client instructions and contractual obligations.
Your Profile
1. A degree in Engineering or a similar field is required.
2. Proficiency in Microsoft Office, Excel, and PowerPoint is essential.
3. At least 10 years of experience in Service Operations is necessary.
4. Strong proficiency in English is required.
5. A proactive, team-oriented, and humble individual who is result-driven, resilient, responsible, and organized.
6. An empathetic person who can find win-win compromises.
Your Benefits
In addition to making our world more sustainable, we offer:
* Varying benefits by location.
We strive to create a diverse and inclusive workplace where everyone thrives. As an equal opportunity employer, we welcome applicants from all backgrounds.