Hello!
At Factorial we are looking for an Account Management Team Lead for the Italian Market to join our CX team. You will report directly to the Director of Account Management and will work hand in hand with the other Area Managers to work on upselling, retention, satisfaction, and renovation plan for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on our business.
What will you be doing:
* You will lead 6 Account Managers
* Successfully hire the best talent for your team
* Make sure the KPIs of your team are achieved
* Constantly analyse data in order to improve or change internal processes.
Your Profile
* Proven experience in management roles, 2 years experience
* Sales, upselling, or cross-selling experience
* Retention and customer relationship management
* Exceptional analytical and problem-solving skills
* Exceptional interpersonal and communication skills
* Fluent in both English and Italian
* Able to work in a constantly changing environment and dynamics
* Able to manage and prioritise multiple responsibilities
About us
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values
* We own it: We take responsibility for every project. We make decisions, not excuses.
* We learn and teach: We're dedicated to learning something new every day and, above all, share it.
* We partner: Every decision is a team decision. We trust each other.
* We grow fast: We act fast. We think that the worst mistake is not learning from them.
* We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
* We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team
We care about people and we also offer a lot of benefits for employees:
* High growth, multicultural and friendly environment
* Alan as private health insurance
* Healthy life with Wellhub (Gyms, pools, outdoor classes) ♀
* Save expenses with Cobee
* Language classes
* Breakfast in the office and organic fruit
* Nora discounts
* Free caffeine and theine ☕
* Pet Friendly