As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.
We're seeking an experienced CRM Specialist to join our CRM team in Barcelona Hybrid to define the most relevant Content Design through the appropriate media (email, push notification, SMS, etc.) to the right audience at the most suitable time. If you're ready to soar, we're ready to take you there.
Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.
21 million customers, 44 markets, 5 brands, 7M members in Prime.
More than 100 million searches per day. Up to 6 billion daily AI predictions.
Over 1600 employees, more than 60 different nationalities from all continents, 99% permanent contracts, 36 average age.
We're the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do :
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a CRM Specialist in the CRM team, you will be in charge of :
* Definition of the contact strategy according to the business need and customer expectation.
* Growth of our Prime member base and Prime satisfaction, including retention and repeat through our CRM channel.
* Implementation of the touchpoints across channels (email, push notification, SMS, site, and markets).
* Creation of customer journeys within Salesforce Marketing Cloud platform.
* Creation, integration, and validation of touchpoints with stakeholders.
* Responsible for campaign optimisation through KPIs analysis, testing, and best practices usage.
* Building reporting and generating insights to identify opportunities.
What you need to succeed :
Good to have :
Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed :
* 3+ years Email and App marketing experience; experience with Salesforce Marketing Cloud is a plus.
* Knowledge of web analytics tools; Looker Studio is a plus.
* Knowledge of Excel and good analytical skills.
* Knowledge of SQL and data integration is a plus.
* Experience in a subscription model is a plus.
Preferred Qualifications :
Experience with Applied AI Tools : Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants. Experimentation Mindset : Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows. AI-Enhanced Problem Solving : Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity. Adaptability and Learning Agility : Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities. Collaboration with AI : Experience or interest in collaborating closely with AI tools as pair programmers to complement traditional software development practices.
What's in it for you?
The best talent deserves the best benefits.
At eDO, we want you to be a part of our success story and great culture.
Here's what we offer :
* A rewarding Compensation package, Prime Plus membership, competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and even better, keeping it for free after 3 years.
* Continuous learning to fuel your growth and explore new horizons. Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
* Grow opportunities to empower your career and unleash your potential. Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
* Your Wellbeing is our priority. Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work / personal life balance that suits you best.
* Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Our people are the key to our success. Each one of them is unique in their own way, and the respect for their uniqueness is and will always be a passion and motivation. Don't meet every requirement? If you're excited about this role but do not feel your experience aligns perfectly with all the requirements, we strongly encourage you to apply nevertheless.
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