Vacation advisor - reservations sales/activations - work from home (mexico city area) (oviedo)

Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)HVC Mexico City Owner ServicesTrain in office with future work from home opportunities possible!Job Summary- Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.- Answer questions about vacation destinations and resort facilities and services.- This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.- Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.- Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.- Verify individuals or couples meet the eligibility requirements.- Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.- Confidently ask the potential owner to reserve dates for the package.- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.- Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.- Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.- Speak with others using clear and professional language; answer telephones usingappropriate etiquette.- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.- Comply with quality assurance expectations and standards.- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.- Perform other reasonable job duties as requested by Supervisors.Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.#J-18808-Ljbffr