At the forefront of health technology for over 35 years, Munich-based Brainlabdigitizesmedical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.
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Our key to success is our creative,talentedand hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious,authenticand useful.
Job Description
We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here
Main responsibilities will include:
Install new Brainab devices and software in hospitals
Install SW/HW upgrades
Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
Perform Troubleshooting independently
Repair systems/devices and minimize down time
Complete every installation or service assignment quickly and efficiently
Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
Maintain good and efficient communication between customers, colleagues and superior
Qualifications
Technical degree in electrical engineering, electronics, mechatronics or similar
Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
Experience in the field of X-ray imaging systems or scanners is a plus
Good knowledge in the area of computer and network technologies
Strong analytical, troubleshooting, and problem solving skills
Highly motivated and customer oriented personality as xpzdshu well as the ability to prioritize tasks and work self sufficiently
Excellent organization and time management skills, ability to manage several work streams simultaneously
Ability to work well individually and in a team environment
High flexibility and willingness to travel internationally up to 80% of the time
Excellent communication skills in English and Spanish
Basic MS Office knowledge
(CRM) knowledge is a plus
Necessary to possess a valid driving license
Additional Information
International, positive and innovative environment
Working in a team of great colleagues who help and support each other
Seeing your contributionmaking a positive impact on the daily work of clinicians around the world
Home office and flexible working hours
Company car, cell phone, laptop - also for private use
Comprehensive education and training opportunities, digital language courses
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