Publicada el 14 junio
Misión del puesto
Responsibilities
1. Regional Leadership & Team Management
- Lead commissioning and field service engineers across multiple countries.
- Recruit, train, and develop regional service personnel.
- Conduct performance reviews and technical capability assessments.
- Ensure compliance with OEM, safety, and regional regulatory requirements.
2. Commissioning Management
- Plan and oversee all commissioning manpower activities for BESS and PCS systems.
- Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements.
- Coordinate with internal stakeholders regarding site readiness.
- Track commissioning KPIs including quality, timelines, and punch list completion.
3. Service Operations & Field Support
- Oversee corrective and preventive maintenance activities.
- Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications.
- Ensure regional SLAs, response times, and contractual service obligations are met.
- Coordinate with the Control Room, Service Admin, and Spare Parts teams.
4. Regional Customer Relationship Management
- Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics.
- Lead customer review meetings and provide updates on commissioning and service performance.
- Manage technical escalations and maintain high customer satisfaction.
- Support LTSA negotiations and identify regional service opportunities.
5. Warranty, Root Cause Analysis & Performance Assurance
- Validate warranty claims and collect required technical documentation.
- Oversee on-site failure investigations and root cause analysis.
- Track recurring issues and collaborate with Engineering to prevent reoccurrence.
- Ensure accurate data collection for CRTE, availability, and performance reporting.
6. Safety, Compliance & Quality Management
- Enforce strict adherence to electrical safety standards, HV protocols, and LOTO procedures in the region.
- Conduct safety audits, toolbox talks, a
