Publicada el 18 junio
Misión del puesto
Job description
Do you want to make a real impact on customer experience? Are you driven by data, planning, and optimization?
Join us as a Workforce Manager!
As a Workforce Manager, you are at the heart of our customer service operation. You make sure we have the right people, at the right time, in the right place: overseeing the planning, forecasting, and scheduling of our customer service operations with the ultimate goal of delivering outstanding service to our customers every day.
If you enjoy combining analytics, strategy, and collaboration to drive performance, this role is for you.
What you’ll be doing
You take ownership of workforce optimization and play a key role in our success:
**Forecast & plan smartly**: Build accurate forecasts and create schedules that match customer demand according to past data, trends and seasonal variations
**Turn data into action**: Analyse KPIs like service levels and occupancy, and identify improvement opportunities
**Collaborate across teams**: Work closely with Team Leads and Customer Service Management to align planning with business goals
**Drive performance insights**: Deliver clear reports and actionable recommendations
**Continuously improve**: Optimize processes, tools, and ways of working
**Stay in control during peaks**: Manage unexpected changes with strong contingency planning
**Support**: Support the Head of International Customer Service and handle urgent escalations when needed outside working hours.
Job requirements
We are looking for you, because you have
A Bachelor’s degree in Business Administration, Operations, or a related field
3-5 years of experience in Workforce Management, ideally within a contact center
Strong analytical skills and confidence working with WFM tools and data
Clear communication skills and the ability to collaborate across teams
A structured, detail-oriented mindset and the ability to manage multiple priorities
Proficiency in English, additional languages are a plus
and also because you
Have a sharp eye for detail
Enjoy coaching and supporting others
Keep the customer at the center of every decision
Take the lead and drives progress
Solve problems with a proactive mindset
Focus on achieving results and making an impact
We offer you...
a base salary from EUR 33.000 - 40.000 per year gross, based on a fulltime employment of 40 hours per week.
26 working days to use for a well-deserved vacation or to just live your life outside of work!
️ 60% working in our amazing office in the center of Barcelona - you will be able to work 40% at home.
The possibility to work fully remote when you make use of our workation options.
**Create the perfect ambience with lamp and light, even at home**: enjoy an employee discount on our ambient lighting to brighten up your house.
After 6 months of working with us, a fully equipped home office.
After 6 months, you can choose between a transportation or restaurants allowance.
After 6 months, you will receive a private health insurance fully covered by us!
Opportunities to learn and grow - your knowledge and development is key.
Join us for a monthly afterwork with all your colleagues!
What about us?
We are a fast-growing international organization with 39 webshops in 31 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.
Are you ready?
Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!
We start with a call, then a 15-minute introduction online, followed by an in-person interview at our Barcelona office. If the energy sparks on both sides, we’ll warmly welcome you on board!
or
Hybrid
Barcelona, Catalunya [Cataluña], Spain
€33,000 - €40,000 per year
Customer Service
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Questions
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Do you have 3-5 years experience in Workforce Management (WFM)? *
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Do you have experience working in a contact center environment? *
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Do you have a Spanish Social Security Number and/or NIE? *
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