If you are an empathetic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.
* Icelandic: C2 level and advanced English
* Excellent communication and interpersonal skills, both written and spoken
* User-friendly PC skills: Office 365, CRM Database, and other internal platforms
* A problem-solving and solution-driven mentality
* A positive, motivated mindset to handle some tricky customer problems
* Goal-oriented work approach
* An open mind to changing priorities and business processes
* Affinity with accommodation platforms
* Experience in customer service or contact center environments is valued
* Availability to work from the office and from home (within 100km from the office)
Contract:
* 38.5 hours/week (Monday to Sunday)
* Salary: €22,249 gross/year
* Shift hours: 09:00 - 20:00
* Temporary contract
Benefits:
* Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
* Free private health insurance available upon obtaining a permanent contract
* Flexible nursery school transport remuneration after probation
* A multicultural and international work environment
* Modern office spaces well connected by public transport, near Glories shopping mall (Westfield)
* Opportunities to learn and grow within an industry-leading department
* Initial training of 3 weeks plus ongoing coaching
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