If you are an empathetic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.
* Swedish: C2 level and advanced English
* Excellent communication and interpersonal skills, both written and spoken
* User-friendly PC skills: Office 365, CRM Database, and other internal platforms
* A problem-solving and solution-driven mentality
* A positive, motivated mindset to handle tricky customer issues
* Goal-oriented work approach
* An open mind to changing priorities and business processes
* Affinity with accommodation platforms
* Experience in customer service or contact center environments is valued
Desirable Skills
* Process Excellence: Improving organizational processes for efficiency and quality
* Collaboration: Working effectively with others to achieve goals
* Communication: Exchanging information through various channels
* Emotional Intelligence: Managing one's own and others' emotions
* Open-mindedness: Appreciating diverse perspectives
* Critical Thinking: Evaluating information to make informed decisions
* Solution Orientation: Focusing on practical solutions
* Entrepreneurship: Innovation, creativity, and proactive problem-solving
Contract:
* 38.5 hours/week (Monday to Sunday) with fixed hours and 2 days off
* Salary: 22,249 € gross/year
* Shift: 09:00-20:00 (rotating)
* Starting with a temporary contract, evolving into a permanent role based on business needs
* Holidays: 27 days/year
Benefits:
* Flexible nursery school transport remuneration after probation
* Multicultural, international environment
* Modern offices near Glories shopping mall
* Opportunities for learning and career growth
* Initial 3-week training and ongoing coaching
Diversity, Equity & Inclusion:
We embrace diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.
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