You've got it. Here is the visually enhanced job description, presented without the table/box format in the "Language & Technical Skills" section, using bullet points for clarity instead.🇩🇰 Danish-Speaking Customer Service Representative for BookingThis is an exceptional opportunity for an empathic, solution-driven professional to join a leading global support team, dedicated to bridging the gap between international travelers and Accommodation partners worldwide. The role centers on providing world-class customer service while operating in a dynamic, multicultural environment.🌟 Role and Core MissionAs a Customer Support Advisor for Booking, your primary mission is to ensure a high level of customer satisfaction by becoming a vital link in the travel ecosystem. This involves a deep commitment to listening and understanding customer needs—whether from a traveler with a complex booking issue or a hotel supplier needing clarification.The daily work revolves around clear, accurate, and prompt communication, mainly delivered via email and phone.Key Responsibilities:- Mediation and Resolution: Actively listening and responding to travelers and accommodation suppliers, acting as a mediator to resolve issues related to bookings, services, and policies.- Inquiry Clarification: Providing accurate information and clear explanations regarding service features, payment procedures, and technical requirements.- Process Adherence: Following established protocols and processes precisely to ensure consistency and quality across all customer interactions.- Problem-Solving: Applying a solution-driven mentality to tackle tricky customer problems effectively and efficiently, always aiming for a positive outcome.📚 Essential Requirements and Professional TraitsThe ideal candidate possesses a unique blend of linguistic mastery, technical affinity, and a positive, flexible attitude.🗣️ Language & Technical Skills- Linguistic Fluency: Native-level Danish (C2) is mandatory, paired with advanced English proficiency for internal team communication and global systems interaction.- PC Proficiency: Comfort and competency with user-friendly PC skills (e.G., Microsoft Office 365), and the ability to quickly master internal platforms and CRM Database systems.- Industry Affinity: A strong comfort level with online Accommodation platforms and the travel technology space is highly valued.💡 Mindset and Inter-personal Skills- Communication Excellence: Exceptional inter-personal skills, both written and spoken, allowing for clear, supportive, and professional exchanges with a diverse global clientele.- Goal and Solution Orientation: A problem-solving mentality coupled with a goal-oriented work approach to find practical and effective solutions for every challenge.- Adaptability: An open mind that welcomes changing priorities and business processes within a fast-paced industry. Experience in a customer service or contact center environment is a significant advantage.📈 Career Growth and Desirable CompetenciesThe company fosters an environment built on continuous improvement and personal development.Core Professional Competencies Valued:- Emotional Intelligence: The ability to understand and manage your own emotions and those of others is key to fostering positive relationships.- Collaboration & Open Mindedness: Working effectively with colleagues and appreciating diverse perspectives to achieve common goals.- Process Excellence: A systematic approach to improving organizational processes to boost efficiency and service quality.- Critical Thinking: Evaluating information and arguments to make informed and effective decisions based on data insights.- Entrepreneurship: A mindset characterized by innovation, creativity, and a proactive approach to problem-solving.💰 Contract, Compensation, and Benefits PackageThis comprehensive package is designed to support a work-life balance while offering a competitive start in a long-term career path.Contract and Compensation:- Work Schedule: Full-time contract of 38.5 hours per week, covering Monday to Sunday, with a rotating shift schedule within the 09:00 - 20:00h window.- Time Off: Employees receive 2 fixed days off per week and 27 working days of paid holidays per year.- Salary: The compensation offered is 22.249 € gross per year.- Career Path: The position begins with a Temporary Contract with the strong potential to evolve into a Permanent contract for a long-term commitment, based on ongoing business needs and performance.Employee Benefits:- Health and Wellness: Free private health insurance after securing a permanent contract.- Work-Life Support: Flexible remuneration options for nursery school transport are available after the probation period.- Training & Development: Structured 3 weeks of initial training followed by continued personal coaching to ensure success and career growth.- Culture & Location: Join a dynamic multicultural and international working environment located in modern office spaces near the Westfield Glories shopping mall (easily accessible via public transport).- "Feel Good" Program: Enjoy a vibrant company culture with perks like Spanish lessons, fun quizzes, and free group activities (running, beach volleyball, roller skating).The company is committed to Diversity, Equity & Inclusion, ensuring a global family environment that embraces all backgrounds and never discriminates based on any difference.