Help us bring people and businesses together. Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment.
The Present: We're on a mission to put every single business on the map, and believe every business deserves success, regardless of size or location. Our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market. Our agentic AI 'UB-I' moves us from features and functions to business outcomes, working 24/7 to optimize location performance, driving engagement, visibility, and measurable results. As AI changes search beyond traditional SEO, we are at the forefront of enabling our customers to reach theirs in this new era.
We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented, passionate people with an AI-first mindset to join us on our journey.
You and us
We are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values: GROW TOGETHER, DEMONSTRATE PASSION & PERFORMANCE, BE BOLD & DRIVE CHANGE, BE CUSTOMER OBSESSED.
So, what are you waiting for? If you're passionate, driven, customer obsessed, and ready to be bold, we want you on our team! Apply now and let's grow together.
Role: Implementation Consultant
You are the main point of contact for delivering our solution to our international customers and resellers. You onboard, train, and provide our partners with important product information on our Location Marketing Cloud (SaaS). You bring a technical answer to our customers' strategy and ensure they are built for long-term success with our solution. You are responsible for the technical implementation of our customers and accompany them at the highest level through the first application steps with our product. Coordination with our revenue and product teams is also key.
Your Responsibilities
* Implement our solution and onboard customers.
* Ensure a smooth implementation to increase early adoption and foster successful collaboration.
* Deliver onboarding plans aligned with customer roadmaps, collaborating with Pre-Sales, Sales, Customer Success, and Product teams.
* Assess, understand, and resolve customer challenges.
* Escalate misalignments via internal channels (e.g., Jira, Salesforce).
* Support and develop product knowledge within the Customer Operations department.
* Contribute to process improvements and documentation enrichment.
Your Profile
* Fluent in English and German.
* Experience in a B2B software environment, especially in digital marketing, e-commerce, or IT.
* Background in Implementation/Onboarding roles, familiar with SaaS delivery to international clients.
* Customer-facing experience with a focus on satisfaction and churn reduction.
* Enjoys training, problem-solving, and using resources creatively.
* Strong business acumen and understanding of sales processes.
* Quick learner of complex technologies.
* Excellent organization and prioritization skills.
* Experience with ticketing and CRM systems (e.g., Jira, Salesforce).
* Tech-savvy (backend & API), experienced with large datasets and reporting tools.
* Experience working in international teams.
* Open to new ideas, independent, and comfortable working remotely.
What We Offer
A meaningful mission, a human culture, flexible work options, competitive pay, long-term incentives, team events, health and wellness programs, comprehensive onboarding, ongoing learning opportunities, and top-tier tech equipment.
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