A senior ServiceNow Technical Consultant will lead design and implementation of ServiceNow solutions across global operations for a major multinational company.
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Responsibilities
Act as the functional and technical lead for ServiceNow implementations and enhancements.
Facilitate workshops with business stakeholders to assess current processes and define future-state solutions.
Design and implement ServiceNow solutions aligned with enterprise architecture and industry best practices.
Develop custom applications and enhancements using scripting and platform development.
Maintain and optimise core ServiceNow modules, including ITSM, ITOM, HAM, SAM, CSM, HRSD, and FSM.
Support integration with ERP, CRM, and other enterprise systems.
Prepare technical documentation and ensure governance standards are met.
Ensure effective communication and coordination between business and technical stakeholders throughout the project lifecycle.
Contribute to continuous improvement initiatives and internal capability development.
Experience, Knowledge & Skills
5+ years of hands‑on experience implementing ServiceNow solutions.
Strong expertise in ITSM and at least one additional ServiceNow module (ITOM, HAM, SAM, HRSD, CSM, FSM, or ERM).
Experience in enterprise or multinational environments (manufacturing, logistics, or distribution experience is a plus).
Strong knowledge of integrations, data models, workflows, and process automation.
Proficiency in JavaScript and ServiceNow scripting.
Ability to explain technical concepts to non‑technical stakeholders.
Strong communication, leadership, and stakeholder management skills.
Experience delivering projects end‑to‑end under time and quality constraints.
Certifications (Required)
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist (CIS) – ITSM
ServiceNow Certified Application Developer (CAD)
ITIL Certification (Project Management certification is considered an advantage. xhfqzwm )
Studies
Bachelor’s degree in Information Technology, Engineering, or related field.
Language
Spanish
English – Professional Working Proficiency (B2/C1)
Offer Conditions
Permanent contract
Salary Range: 50k/65k (according to the experience provided)
Location: Madrid – Hybrid (on‑site support 2 days per month)
Benefits: Competitive Package + learning & certification support
Desired start date: ASAP
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