Join to apply for the Solution Expert role at 360LearningJoin to apply for the Solution Expert role at 360LearningGet AI-powered advice on this job and more exclusive features.Direct message the job poster from 360LearningTalent Acquisition at 360Learning Engaging with top talent to support 360Learning's leadership in #collaborativelearning ️ Are you ready for a…Our Implementation team plays a key role in onboarding seamlessly new customers :
they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.Within 1 month, you will :
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basics requests through ticketingWithin 3 months, you will :
Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneouslyStart to answer questions coming from your portfolio of clientsSupport the Customer Success partner on functional and technical questionsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshootingWithin 6 months, you will :
Be able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliverySupport Strategic customers all along their contract from un expertise standpointDeliver Professional Services to our existing customers baseWithin 12 months, you will :
Onboard another Solution ArchitectContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clientsDeliver professional services proposed in our Professional Service catalogueThe Skills Set3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)Previous deployment experience of SaaS products, ideally HR relatedGood understanding and experience working with APIs, SSO configuration & troubleshootingSolution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsFluent English (US / UK) / B2 level or equivalent (FR)Enthusiasm for our working environment explained here :
What We OfferCompensation :
Package includes base salary and a variable componentBenefits :
Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.Balance :
Flexible hours, Total work from home possible anywhere in SpainDiversity, Equity, and Inclusion :
We have 6 active ERGs including Mental Health, Environmental / Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impactCulture :
A framework that will help you make an impact - envision our way of working and our Convexity Culture :
& find out more about the teams, product and processesInterview ProcessPhone Screen with our Talent Acquisition ManagerDiscovery Meeting with the Solution Expert CoachCase study with the Solution Expert Coach and a Solution ExpertClarification Meeting with our Head of Professional ServicesCulture Fit with our CHROOffer !Seniority levelSeniority level AssociateEmployment typeEmployment type Full-timeJob functionJob function Information TechnologyReferrals increase your chances of interviewing at 360Learning by 2xSign in to set job alerts for “Solutions Specialist” roles. Solutions Consultant - (Remote within Spain)Madrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 1 week agoEurope Solutions Consultant, Hotels (Remote)Madrid, Community of Madrid, Spain 2 weeks agoTechnical Monitoring Specialist – Remote-FirstMadrid, Community of Madrid, Spain 4 weeks agoRetention and Expansion Sales Specialist, Security (English, Spanish) Solutions Architect (Insurance) - Fully RemoteMadrid, Community of Madrid, Spain 1 week agoBusiness Developer - Strategic Resourcing Solutions Senior Solutions Engineer, EMEA (Remote, Spain) Solutions Architect (Remote - Spain or Portugal) SMB Solutions Engineer (International Solutions Engineering Team) Solutions Architect (Insurance) - Fully Remote Solutions Consultant, EMEA (French Speaking)Madrid, Community of Madrid, Spain 1 week agoSolutions Architect (Insurance) - Fully RemoteMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 month agoSolutions Architect– Media / Broadcast Enterprise SystemsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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