POSITION SUMMARY:
Provides standard & complex order entry management including order tracking and follow up for customer orders based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other Sherwin Williams commitments. Prepared to respond to more complex customer questions and resolve basic customer complaints. Applies standard Order Management & Consignment Stock Management Process in AS400. Runs proactively open order report to monitor backorders and proactively handle resolution.
ESSENTIAL FUNCTIONS:
1. To supply the ordered goods on time in the right Quantity, with the correct price at the right Customer End Destination.
2. To keep and commit to supply agreements with our customers.
3. To set up and provide error free documentation to internal and external customers.
4. To meet or exceed functional team and personal objectives.
5. Deals and interacts with customers from receipt of the order to submission of the invoice.
6. To comply with working and quality targets set by direct line supervisor.
7. To maintain an overview of the progress of customer orders, through the entire order fulfillment chain.
8. To be aware of customers’ requirements and ensure that these are fulfilled.
9. Build and maintain strong relationships with assigned customer base, Sherwin Williams internal functions such as, Commercial teams, Planning, Logistics and Finance teams.
10. Ensure customer requirements are clearly defined and coordinate their execution with internal departments such as planning, production site and logistics.
11. To assess delivery programs and enter individual orders in line with production lead times, for product portfolio produced and supplied from multiple plants in Europe.
12. To organize logistics activity based on delivery terms of the customer, provide export documentation depending on Country of destination & customers’ requirements.
13. To monitor deadlines until goods are received by the customer.
14. Ensure OTIF (On time in full) target is met for the defined business segments.
15. To draw up customer invoice ensuring right quantity and correct price are applied.
16. Process claims associated with orders, returns, etc.
17. Perform additional duties as per local supervisor instructions.
18. Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy.
POSITION CHALLENGES:
19. Managing customer delivery process and all related activities in order to reach customer satisfaction, with emphasis on costs and stock level.
POSITION REQUIREMENTS
Formal Education:
Required :
20. Secondary school level education.
Preferred :
21. Bachelors degree or equivalent in Business, Economics, Logistics or other relevant subject.
22. Qualification in customs administration.
23. Qualification or experience in transportation processing (road, sea and air freights including control compliance with all relevant regulation regarding the carriage of dangerous goods).
Knowledge & Experience:
24. Basic working knowledge of commercial organization.
25. Good computer skills.
26. Good communication skills.
27. Valid Driving License.
28. Fluent in English
29. Previous experience in similar position.
30. Previous experience of operating system AS400
31. European language skills – English
Technical/skill Requirements:
32. High flexibility and adaptability to the customer requirements.
33. Team spirit.
34. Creativity.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).