Overview
At Paraty Tech, we are looking for an Onboarding Manager to lead the initial management of our clients' web projects. You will be the point of contact from the moment the contract is signed until the final delivery of the website, ensuring a smooth, professional experience aligned with the company's quality standards.
With offices in Spain, Portugal, and Mexico, Paraty Tech is a technology company that offers solutions to hotels to improve their direct sales. We work closely with our clients to increase their sales through their own website reservations. Their success is our success!
Responsibilities
* Be the client's first point of contact after signing the contract.
* Conduct the initial briefing with the client, understanding objectives, needs, and expectations.
* Collect and validate all the content and materials necessary for the project.
* Coordinate with the Accounts and Support team to ensure rates, offers, and booking engine configurations are correctly loaded.
* Monitor the schedule, delivery times, and compliance with established milestones.
* Accompany and guide the client throughout the onboarding process, resolving questions and managing expectations.
* Coordinate directly with the Product and QA areas to manage adjustments, incidents, or key decisions.
* It serves as the final filter before delivery to production, validating that everything is working correctly, that the design meets the requirements, and that there are no technical or visual errors.
What will make you succeed?
* Minimum of 2 years of experience in web project management or client onboarding in digital or SaaS environments.
* Excellent communication skills, empathy with the client, and a problem-solving mindset.
* General knowledge of web environments, user experience (UX) and/or content management platforms.
* Organized profile, detail-oriented and deadline-oriented.
* Ability to work in a multidisciplinary team (design, development, support, QA, etc.).
* Experience in the hotel or travel tech sector will be valued positively.
What do we offer?
* A GREAT TEAM: yes, in capital letters. You'll join a group of almost 200 people, with a dynamic and very pleasant work environment. You'll never be alone; you'll always have their support for whatever you need.
* SECURITY: Immediate employment with a well-established company undergoing international expansion and a leader in its segment.
* PROFESSIONAL DEVELOPMENT: As part of the company's growth process, new projects, new services, or new markets emerge that require professionals to lead them, and for that, we always count on our internal human capital.
* CONTINUOUS TRAINING: By being surrounded by professionals from a wide variety of fields, you'll begin learning from day one. What's more, the company will do everything it can to ensure you can continue developing your skills while you perform your duties.
* HEALTHY DAILY BUFFET: You'll get free coffee so you don't miss your daily caffeine fix, plus enjoy a tasty, free healthy daily buffet.
* MODALITY: We understand the unique circumstances of each colleague, which is why we offer flexible start and end times, as well as two days of teleworking per week.
* PARATYWORLD ALL-INCLUSIVE PROJECT: We offer a range of benefits to keep you comfortable: weekly English classes, yoga, and cross-training, plus free gym access. We also offer our corporate events: Paraty Activities, official parties, and more.
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